Kayla James

• Participated in ongoing training sessions to stay current on industry trends and best practices.
• Conducted comprehensive reviews of clients'' financial needs, recommending appropriate investment options or lending products based on individual requirements.
• Handled escalated customer concerns promptly, working diligently toward satisfactory resolutions that promoted loyalty and long-term business relationships.
• Developed strong rapport with clients, earning trust through exceptional service and professionalism.

Offer reassurance, support and resolution for T-Mobile customers with past due accounts, billing disputes or other financial inquiries. In this role you are to evaluate and modify accounts based on the customer's request, balancing the customer's needs against T-Mobile's credit and fraud policies and risk procedures. Required to handle customer disputes with fairness and empathy.

Possessing a high level of organizational skills and being very good with detail. I assisted in expediting and updating orders, maintaining inventory files, and providing order updates when necessary. I process necessary paperwork resolving claims or exceptions. Communicate with vendors as necessary to place or expedite orders. Coordinate delivers from suppliers. I assist with entry of replacement costs and locate material for critical item purchases under general supervision handle lead line buying and specified codes. Contact Supervisor: Yes, Supervisors Name: Vicki Cato, Supervisor Phone: 205-599-8388)

• Researched and resolved billing discrepancies to enable accurate billing.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked with multiple departments to check proper billing information.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
• Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
• Reduced errors in financial records by conducting regular audits of billed accounts.
• Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
• Enhanced customer satisfaction with timely and accurate invoice generation.
• Maximized revenue potential by identifying and resolving under-billed accounts.
• Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
• Strengthened client relationships through effective communication regarding billing issues and concerns.
• Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
• Enhanced interdepartmental communication to ensure accuracy and completeness of billing information.
• Optimized payment collection times by implementing effective follow-up strategies with clients.
• Contributed to positive work environment by offering support and guidance to junior billing staff.
• Improved cash flow by promptly posting payments and reconciling accounts on a daily basis.
• Maintained up-to-date knowledge of insurance policies and changes, ensuring accurate billing practices.
• Reduced errors in billing statements with thorough audits, ensuring compliance with insurance regulations.
• Audited and corrected billing and posting documents for accuracy.
• Used data entry skills to accurately document and input statements.
• Responded to customer concerns and questions on daily basis.
• Collaborated with customers to resolve disputes.
• Handled account payments and provided information regarding outstanding balances.
• Maintained accurate records of customer payments.
• Utilized various software programs to process customer payments.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Receptionist duties: phones, appointments, set up conference rooms for closing and clean up after closings, Scheduled closings, read and follow lender instructions, open and distribute mail, order entry, getting all info needed for closing (lenders name, buyers address ect.), enter info into closing, order payoffs, clear title requirements, prepare files for closing, receive and review sales contracts, send out seller letters, collect info that needs to be reviewed by the Legal Departments, order surveys, invoicing, and assist with recording packages and lender packages. (Contact Supervisor: Yes, Supervisor's Name: Attorney Meredith Logan, Supervisor's Phone:205- 631-7407)

Ensured a positive customer experience by effectively providing high quality, consultative customer services support to new and existing customers. Respond accurately, promptly, and effectively to callers in a professional and courteous manner. Professionally and accurately handle customer requests including scheduling appointments for repairs and installs, product & service troubleshooting, changes to customer records, credits, payments and billing inquiries. Identified opportunities to sell additional company products and services during customer interaction, and resolve customer questions or concerns in one call. Prioritized, organized and multitasked effectively, taking complaint calls from angry or irate customers and bringing appropriate resolution, utilizing problem solving techniques. Ability to use computer and software applications to input and retrieve information and perform the job at a workstation for prolonged periods of time, using a headset. Meeting and exceeding monthly performance standards including Consultative Customer Service Sales, Customer Experience Call Handling Skills, Telephone Productivity, Work Order Accuracy and Adherence to Schedule.

As AP Clerk process expenses and inventory invoices, matching invoices to PO’s and keying. Setup new vendors, worked with old vendors, issue checks to vendors, maintain bank records of checks processed, maintain vendor files for payment history, and ensure proper expense cutoffs. (Contact Supervisor: Yes, Supervisor's Name: Chris Klask, Supervisor's Phone: 205 443-3200)