Highly organized, resourceful, and accomplished Healthcare professional with extensive experience in directing business and health care operations. A motivated leader with strong communication, organizational and prioritization abilities. Areas of expertise include management, relationship building, and strategic thinking. Adept at identifying optimal curricula, developing lesson plans and aligning instruction with current learning goals. Good planner, problem-solver and analytical leader with strong attention to detail and sound judgment focused on continuous improvement. Decisive, practical and strategic in leading operations and teams.
Hi, I’m
Kayla Jaques
Colorado Springs,CO
Summary
Overview
16
years of professional experience
1
Certification
Work History
Peak Vista Community Health CenterColorado Springs, CO
Clinical Education Coordinator
01.2023 - Current
Job overview
- Collaborate with Clinical Leadership to develop Medical Assistants to be in compliance with Grant, Federal and State reporting measures and documentation requirements
- Develop and implement training to 22 different clinics including Family Practice, Pediatrics, Women’s, HIV Clinic, Refugee Clinic and Developmentally Disabled Health Clinic - Create content for NextGen both written and virtual workflow for both front office and back office.
- Improved student learning outcomes with tailored teaching methodologies for diverse clinical settings.
- Built relationships with external customers such as vendors and Regulatory bodies such as AAAHC and OSHA
- Build strong relationships with Directors, Physicians, Mid-Levels, Practice Mangers and other associates of the clinics to ensure efficiency and training of Medical Assistants
- Develop Orientation training to new Medical Assistants
- Evaluate current workflows and suggest changes for more clinical efficiency.
- Promoted a culture of continuous improvement in the clinical education program with regular feedback from students and staff.
Centura HealthCanon City, CO
Critical Care Technician
09.2020 - Current
Job overview
- Provides high level of patient care and maintained a professional manner
- Document patient findings, vitals signs and procedures
- Improved patient outcomes by providing comprehensive support to physicians during critical procedures and interventions.
- Properly collect specimens based on providers order and lab details
- Wrote training procedure for proper handling of patients that are incarcerated at the local correctional facility
- Streamlined workflow processes by maintaining accurate medical records, ensuring timely communication between doctors, nurses, and other staff members.
- Assisted in life-saving procedures such as CPR, defibrillation, and emergency airway management, ultimately improving patient survival rates.
- Wrote procedure for process improvement for operations in the Emergency Department for Critical Care Techs
- Participated in continuous professional development opportunities to stay current on industry best practices for critical care delivery.
- Mentored new hires through hands-on training sessions, fostering a supportive learning environment for team growth and development.
- Facilitated seamless transitions of care by conducting thorough handovers during shift changes and communicating pertinent information to incoming staff.
Stadium MedicalDenver
Inter-Facility Transport Division Supervisor
07.2017 - 09.2021
Job overview
- Collaborated with other Division leaders for oversight and scheduling of 180 staff
- Develop plans to identify and reach short and long-term goals and assure development and compliance
- Oversight of Capital Budget and Achievements of Financial Performance with an increase of profit of 50% during my tenure
- Listen to customers/patients/caregivers’ feedback, negative or positive, and implement follow up with team and provide action plan, if needed
- Collaborate with external customers such as contracts for hospital, Skilled Nursing Facilities, Rehabilitation Facilities, Urgent Cares and other EMS agencies to provide efficient transport their patients
- Wrote policy and procedure for EMS emergent and non-emergent call efficiency in lieu of Paramedic shortage
- Train and Orient in-coming staff to operations of company and patient care standards
- Proven record of meeting and exceeding performance expectations
- Assisted with ambulance billing and insurance reimbursement
- Assisted HR with recruitment, interviewing, hiring and orientation processes
- Instructor for ambulance operations, charting, legal processes and defensive driving
- Provided patient care as needed in a pre-hospital setting at events such as concerts, sporting events, community events and private gatherings.
- Enhanced team productivity by implementing efficient communication strategies and providing clear expectations.
- Developed comprehensive training programs to strengthen staff skillsets and support professional growth.
Peak Vista Community Health CenterLimon, CO
MA Supervisor/EMT
07.2008 - 07.2017
Job overview
- Collaborate with providers (Physicians and Mid-Levels) on schedule and patient care quality
- Develop goals for clinic to reach regulatory requirements
- Train on-coming team members across multiple areas such as Front Office, Back Office, Medical Records, Dental Billing, Dental Front Office and Behavioral Health Operations
- Trained as NextGen Super User when switching from previous EMR
- Maintain contracted Specialist schedules such as OB/GYN, Orthopedics, Oncology/Hematology and General Surgeries
- Assist training teams in implementing training to providers when switching from ICD-9 to ICD-10 Coding
- Be a patient advocate for exceptional patient care in our facility and ensuring quality patient processes for Imaging, Prior Authorizations, Medications and Specialist
- Inventory clinic stock of supplies and medications and place order
- Inventory immunizations and place order for private stock and report and order from the State of Colorado
- Supervisor duties include:
- Responsible for ensuring the meeting of milestones and deadlines
- Cross trained into EHR processes and being the site trainer for 3 clinics that included training front office team to providers
- Trained in ICD-10 with providers to assist with ICD-9 to ICD-10 transition
- Ordering clinical supplies and medications
- Sterilize equipment after a procedure
- Inventory medications and immunizations
- Report immunizations to State of Colorado for VFC Stock
- Create Standardized Materials to support the practice management operating system
- Work with community in rural area and in the city population to find care for patients with little to no insurance
- Creating performance metrics based on company values for myself and team and being accountable to timeline
- Maintained records for compliance with OSHA, JCHO, AAAHC and CLIA
- Improved patient satisfaction by streamlining appointment scheduling and implementing effective communication strategies.
- Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
- Ensured compliance with healthcare regulations through regular audits and staff education.
Education
Colorado Technical UniversityDenver, CO
Bachelor of Science from Business/healthcare Administration
12.2022
University Overview
Morgan Community CollegeFort Morgan, CO
Associate of science from Nursing
University Overview
morgan community college
Skills
- Accounting and Budgeting
- Strategic Thinking and Problem Solving
- Project Management
- Knowledge of Federal and State Laws and requirements relating to healthcare management
- Communication (Verbal and Written)
- Conflict Resolution
- Six Sigma Leadership Training
- Quality Improvement
- Highly proficient in all Microsoft Suite Applications
- Strong personal and professional integrity
- EMR – Epic, AllScripts, NextGen, EHS
Certification
EMT – Basic – National and State Registered
BLS/CPR Certified
ICS Certification – 100, 200, 700, 800
Emergency Management Certification
Timeline
Clinical Education Coordinator
Peak Vista Community Health Center
01.2023 - Current
Critical Care Technician
Centura Health
09.2020 - Current
Inter-Facility Transport Division Supervisor
Stadium Medical
07.2017 - 09.2021
MA Supervisor/EMT
Peak Vista Community Health Center
07.2008 - 07.2017
Colorado Technical University
Bachelor of Science from Business/healthcare Administration
Morgan Community College
Associate of science from Nursing