Kayla Jenkins
Elberton,GA
Summary
Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
CRH Healthcare LLC
Hartwell, GA
01.2024 - Current
- Administered patient care by preparing examination rooms and assisting with medical procedures.
- Coordinated patient scheduling, ensuring efficient workflow and minimal wait times.
- Documented patient histories and vital signs accurately in electronic health records system.
- Educated patients on treatment plans, medications, and preventive healthcare measures.
- Managed inventory of medical supplies, optimizing stock levels to prevent shortages.
- Trained new staff on clinical protocols and best practices for patient interaction.
- Collaborated with healthcare providers to enhance patient satisfaction and care quality.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Prepared and administered medications to alleviate patient symptoms.
- Managed patient scheduling, ensuring efficient use of resources and minimizing wait times.
- Facilitated communication between patients and medical staff, enhancing overall patient experience.
- Processed patient information accurately using electronic health record systems to maintain data integrity.
- Coordinated insurance verifications and authorizations, streamlining billing processes for improved cash flow.
- Trained new reception staff on office procedures and software applications to ensure consistency in operations.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
Medical Assistant
Reddy Urgent Care
Hartwell, GA
01.2024 - 05.2024
- Coordinated patient intake processes, ensuring accurate documentation and efficient flow of services.
- Assisted healthcare providers with examinations, enhancing patient care and comfort during visits.
- Administered vaccinations and injections, adhering to safety protocols and infection control standards.
- Managed electronic health records with precision, maintaining confidentiality and data integrity.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Activities Director
Iva Post Acute, LLC.
Iva, SC
03.2021 - 01.2023
- Examine patients to assess mobility, strength, communication, or cognition.
- Consult or coordinate with other rehabilitative professionals including physical and occupational therapists, rehabilitation nurses, speech pathologists, neuropsychologists, behavioral psychologists, social workers, or medical technicians.
- Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
- Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.
- Plan, implement and administer programs and services in a health care or medical facility, including personnel administration, training, and coordination of medical, nursing and physical plant staff.
- Direct or conduct recruitment, hiring and training of personnel.
Registrar
Elbert Memorial Hospital
Elberton, GA
04.2018 - 02.2021
- Managed patient admissions and registrations, ensuring accuracy in demographic data entry.
- Coordinated insurance verification processes to facilitate timely patient care.
- Streamlined registration workflows, enhancing efficiency in patient processing times.
- Mentored new staff on hospital systems and registration protocols, improving team performance.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate.
- Coordinated effectively with admissions offices to streamline acceptance notifications and enrollment procedures for incoming students.
- Maintained positive relationships with faculty members to facilitate seamless coordination on course offerings, schedules, and other academic matters impacting students'' experiences.
Customer Service Representative
RehabMart, LLC.
Elberton, GA
03.2017 - 08.2017
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Answer questions about product features and benefits.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Assist customers by providing information and resolving their complaints.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Education
Associate of Applied Science - Healthcare Administration
Penn Foster College
Scottsdale, AZ01.2027
Certificate - Medical Assisting
Penn Foster College
Scottsdale, AZ03.2026
High School Diploma - undefined
Elbert County High School
Elberton, GA05.2017
Skills
- Nursing home experience
- Charting
- Hospital experience
- Customer service
- HIPAA compliance
- Medical terminology
- Team collaboration
- Communication skills
- Computer skills
- Patient care
- Clinical documentation
- Medication administration
- Vital sign monitoring
- Inventory and supply management
Certification
- BLS Certification- October 2025 to October 2026
- CCMA - Certified Clinical Medical Assistant- June 23, 2024
Timeline
Certified Medical Assistant
CRH Healthcare LLC
01.2024 - Current
Medical Assistant
Reddy Urgent Care
01.2024 - 05.2024
Activities Director
Iva Post Acute, LLC.
03.2021 - 01.2023
Registrar
Elbert Memorial Hospital
04.2018 - 02.2021
Customer Service Representative
RehabMart, LLC.
03.2017 - 08.2017
High School Diploma - undefined
Elbert County High School
Associate of Applied Science - Healthcare Administration
Penn Foster College
Certificate - Medical Assisting
Penn Foster College