Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

KAYLA JOBE

Wolfe City,Texas

Summary

Seeking employment with a stable company that is rewarding and challenging where I may learn new skills while serving others.

Overview

9
9
years of professional experience

Work History

Personal Shopper

Walmart
01.2022 - Current
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Worked productively with customers to meet order requirements and service expectations.
  • Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
  • Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Insurance Verification Specialist

West Corporation
06.2017 - 09.2019
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
  • Reduced errors in billing by accurately maintaining patient records with updated insurance information.
  • Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

A/R Specialist

McKesson Corporation
06.2015 - 06.2017
  • Answering patient inquiry calls and correspondence in a professional and courteous manner as well as researching/resolving any issues or concerns patients may have with their accounts and resolve complex issues/concerns
  • Contacting insurance carriers, patients and other facilities as needed to get maximum payment on accounts and identify issues or changes to achieve client profitability
  • Must at all times adhere to Quality Assurance Standards and HIPAA laws and use good listening skills, patience and excellent customer service skills.

Education

Bachelor of Science - Equine Studies

Texas A&M University - Commerce
Commerce, TX
12.2023

High School Diploma -

Wolfe City High School
Wolfe City, Texas
05.2013

Skills

  • Possessing the following: professionalism, phone etiquette, empathy, respect, interpretation of body language, de-escalation, listening, ethical decision making, maintaining confidentiality, accurate record keeping, computer knowledge, ability to multitask and able to quickly learn new information

References

  • Shalisa Toone, Home Maker, (903) 513-8095, 16 years
  • Katye Porter, Team Lead, (903) 513-0215, 2 Years
  • Angela Barstow, Online Personal Shopper, (469) 450-6456, 2 Years

Timeline

Personal Shopper

Walmart
01.2022 - Current

Insurance Verification Specialist

West Corporation
06.2017 - 09.2019

A/R Specialist

McKesson Corporation
06.2015 - 06.2017

Bachelor of Science - Equine Studies

Texas A&M University - Commerce

High School Diploma -

Wolfe City High School

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KAYLA JOBE