Kayla Johnston
Troy
Summary
Hardworking employee enthusiastic about learning the business inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Delivery Driver
Door Dash
03.2021 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Expedited deliveries to meet customer deadlines and requirements.
- Delivered orders to customer doorsteps and business offices.
Leasing Consultant
Beztak Properties
03.2024 - 07.2024
- Preparing leasing documents for potential renters using property standards and regulations
- Handling the collection of rent payments, security deposits and application fees
- Keeping residents informed of any changes to rental agreements or upcoming property issues
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Bartender
Slapshotz Bar and Grill
09.2022 - 06.2024
- Completed POS transactions, returning currency, coin, and payment cards to patrons
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Keep the bar organized and clean during busy hours
- Checked customer identification to verify age requirements for alcohol purchases
Waitress/Host
Apple Annie's Bakery and Restaurant
06.2021 - 08.2022
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience
- Informed customers about daily specials, increasing sales of popular food items or dishes
Customer Service Representative
Binson's Medical Supplies
01.2020 - 06.2021
- Verify patients' insurances and inform the patient of what is and isn't covered
- Take inbound calls and direct patients to the correct department and help with their questions and anything else they need
- Accept and complete orders for hospital discharges and doctors' offices
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
Bartender/Server
Joe Dumars Fieldhouse
04.2011 - 03.2020
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Processed payments and completed register transactions accurately
- Greeted and accommodated guests, building positive experience from first interaction
Education
High School Diploma -
Lake Shore High School
Saint Clair Shores06-2011
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
Languages
English
Native or Bilingual
Timeline
Leasing Consultant
Beztak Properties
03.2024 - 07.2024
Bartender
Slapshotz Bar and Grill
09.2022 - 06.2024
Waitress/Host
Apple Annie's Bakery and Restaurant
06.2021 - 08.2022
Delivery Driver
Door Dash
03.2021 - Current
Customer Service Representative
Binson's Medical Supplies
01.2020 - 06.2021
Bartender/Server
Joe Dumars Fieldhouse
04.2011 - 03.2020
High School Diploma -
Lake Shore High School
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