KAYLA JONES
OXON HILL,MD
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at American Eyecare. Skilled in patient care and CCTV surveillance, I excel in high-stress situations and have significantly reduced patient wait times. My expertise in security and healthcare, combined with a commitment to efficiency, drives superior results.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Giant Food Stores
04.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
Customer Service Representative
Anderson Orthopedic Clinic
07.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Security Officer
Allied Universal Security Services
11.2022 - 03.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
Ophthalmic Medical Technician
American Eyecare
05.2022 - 11.2022
- Assisted in developing an efficient system for inventory management of supplies used within the clinic, streamlining the ordering process and reducing waste.
- Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
- Promoted eye health education by providing patients with informative materials on proper eyewear use, hygiene practices, and disease prevention strategies.
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
- Optimized clinical efficiency by calibrating ophthalmic instruments regularly to ensure accurate readings during exams.
- Streamlined office workflow by efficiently managing patient schedules, appointments, and medical records.
Education
Prince George's Community College
Upper Marlboro, MD 08.2024 -
High School Diploma -
Friendly High School
Ft. Washington, MD05.2022
Skills
- Portable X-ray Operation
- Patient Care
- Security Guard License MD, VA and DC
Timeline
Prince George's Community College
08.2024 -
Customer Service Cashier
Giant Food Stores
04.2024 - Current
Customer Service Representative
Anderson Orthopedic Clinic
07.2023 - 04.2024
Security Officer
Allied Universal Security Services
11.2022 - 03.2024
Ophthalmic Medical Technician
American Eyecare
05.2022 - 11.2022
High School Diploma -
Friendly High School
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