Kayla Jones
Wake Forest,North Carolina
Summary
Dynamic Security Director with extensive experience at Allied Universal Security Services, excelling in team leadership and emergency response. Proven track record in enhancing compliance and staff performance through targeted training. Skilled in CCTV monitoring and relationship building, effectively collaborating with law enforcement to bolster crime prevention efforts.
Overview
8
8
years of professional experience
Work History
Security Director
Allied Universal Security Services
03.2021 - Current
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Completed payroll, reports and all documentation for operations and administration.
- Improved compliance with industry regulations by regularly auditing policies and procedures against established guidelines.
- Improved staff performance by providing comprehensive training on security procedures and equipment usage.
- Oversaw budget management for security department, optimizing resource allocation while maintaining high-quality service levels.
- Collaborated with building owners to determine needs and make proactive adjustments to meet changing demands.
- Developed strong relationships with local law enforcement agencies, fostering a collaborative approach to crime prevention.
- Responded swiftly to security incidents and effectively resolved security issues.
Security Supervisor/Dispatcher
Allied Universal Security
02.2023 - Current
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
Security Supervisor
Professional Security Consultants
04.2020 - 02.2023
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Kept team compliant with security protocols and appearance standards.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
- Maintained accurate records of employee schedules, time off requests, and overtime hours worked by security officers under my supervision.
Security Officer/Officer in Charge
Crabtree Valley Mall Security W/ Special Police
07.2019 - 04.2020
- Reported suspicious activities and persons to law enforcement.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Manager of Kiosk
Big Island Smoothie
08.2017 - 07.2019
- Created and updated regular inventory reports and records.
- Created work schedules a month in advance for employees
- Initiated the hiring process and training for new employees
- Looked over and submitted pay roll
Education
High School Diploma -
Louisburg High School
Louisburg, NC08-2013
Skills
- Team leadership
- CCTV monitoring
- Staff management
- Security personnel training
- Emergency response
- Policy enforcement
- Relationship building and management
- Dispatch
Languages
American Sign Language
Limited Working
Timeline
Security Supervisor/Dispatcher
Allied Universal Security
02.2023 - Current
Security Director
Allied Universal Security Services
03.2021 - Current
Security Supervisor
Professional Security Consultants
04.2020 - 02.2023
Security Officer/Officer in Charge
Crabtree Valley Mall Security W/ Special Police
07.2019 - 04.2020
Manager of Kiosk
Big Island Smoothie
08.2017 - 07.2019
High School Diploma -
Louisburg High School
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