Kayla Jones
Lilburn,GA
Summary
Dynamic and detail-oriented professional with extensive experience at Einstein Bros Bagels, excelling in customer service and team leadership. Proven ability to enhance operational efficiency and mentor staff, while maintaining high standards in inventory management and store presentation. Recognized for resolving customer disputes effectively, ensuring satisfaction and loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Lead
Einstein Bros Bagels
Chamblee, GA
05.2024 - Current
- Collaborate in coordinating associate work schedules
- Resolve customer disputes
- Mentor new team members
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Ensured that all safety protocols were followed at all times.
- Managed store operations during absence of Store Manager or Assistant Manager.
In-Store Shopper Team Member
Whole Foods
Nashville, TN
02.2024 - 05.2024
- Company Overview: (Temporary Position – Nashville, TN)
- Accepted shopping orders via the shopping app
- Efficiently and accurately fulfilling customer orders
- Processed order completion through the online check-out feature
- (Temporary Position – Nashville, TN)
Service Team Member
Einstein Bros Bagels
07.2020 - 04.2024
- Maintained inventory levels, proactively restocking for optimal shift transitions.
- Aided customers with inquiries, enhancing satisfaction and resolving conflicts.
- Performed end-of-shift cash counts, verifying transaction accuracy and minimizing discrepancies.
- Streamlined refund processes, improving customer experience and operational efficiency.
Customer Service Professional
Kohl's
06.2021 - 08.2022
- Boosted store sales through effective promotion of Kohl's credit card.
- Enhanced store layout by meticulously organizing new product displays.
- Elevated customer satisfaction by delivering exceptional service experiences.
- Strengthened team dynamics by fostering strong relationships with colleagues.
Education
Nursing
Georgia State University
Atlanta, GA06-2027
High School Diploma -
Shiloh High School
05.2022
Business Administration
Tennessee State University
Nashville, TNSkills
- Customer service oriented
- Detailed
- Multi-tasking
- Strong organizational skills
- Communication
- Cash handling
- Restocking
- Shelf displays
- Inventory management
- Employee training
- Productivity monitoring
- Staff supervision
- Math and computer skills
Hobbies and Interests
- Cheerleader for Shiloh High School, 08/01/19 - 05/01/20
- Emory University Volunteer, Administrative Office Support, 08/01/18 - 05/01/20
- Atlanta Community Food Bank Volunteer, 08/01/18
References
Ethelrine Ellington, Emory University, 404.326.0273
Accomplishments And Awards
- Serv Safe Certification, 12/01/24
- Tennessee State University Deans List, 05/01/23
- Sports Medicine Achievement HS, 08/01/21 - 05/01/22
- The National Beta Club, 08/01/19 - 05/01/21
- IB Program Member, 08/01/18 - 05/01/20
Accomplishments
- Tennessee State University Dean's List - Spring 2023
- Sports Medicine Achievement HS (2021 – 2022)
- The National Beta Club (2019-2021) • IB Program Member (2018 - 2020)
Certification
- Serv Safe Certification - December 2004
Affiliations
• Cheerleader for Shiloh High School (2019-2020)
• Emory University Volunteer ~Administrative Office Support (2018 – 2020)
• Atlanta Community Food Bank Volunteer (2018)
Timeline
Shift Lead
Einstein Bros Bagels
05.2024 - Current
In-Store Shopper Team Member
Whole Foods
02.2024 - 05.2024
Customer Service Professional
Kohl's
06.2021 - 08.2022
Service Team Member
Einstein Bros Bagels
07.2020 - 04.2024
Nursing
Georgia State University
High School Diploma -
Shiloh High School
Business Administration
Tennessee State University