Kayla J Ray
Davie,FL
Summary
Professional leader with proven track record in driving departmental success. Expert in team collaboration, adaptive to changing needs, and focused on achieving results. Strong skills in strategic planning, resource management, and conflict resolution. Known for reliability and fostering positive work environment.
Overview
11
11
years of professional experience
Work History
Department Head
HOBBY LOBBY Retail Stores
Pembroke Pines, FL
11.2025 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Mentored junior team members, providing guidance and support to foster professional growth and success.
- Maintained organized inventory with accurate records through proper ordering and auditing procedures.
- Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
- Enhanced customer satisfaction through proactive problem-solving measures and excellent communication strategies with clients.
- Managed department budget, ensuring optimal allocation of resources for maximum impact on company goals.
- Developed strong interdepartmental relationships to improve communication and collaboration across the organization.
- Served needs of 100+ customers per day as head of the Wearable Arts department.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
- Partner with the General Manager to create a premium shopping experience for our customers.
Store manager
Foot Locker
Fort Lauderdale, FL, USA
04.2015 - 08.2022
- Demonstrated ability to consistently perform at peak levels of efficiency.
- Oversaw customer relations and employee management to enhance service delivery.
- Collaborated with management team and district manager to ensure optimal store operations.
- Assisted in onboarding and training new employees. Supported team members in skill development and career advancement. Promoted a positive work environment through recognition of employee achievements.
- Resolved customer issues through effective communication and problem-solving techniques.
- Organized inventory and managed stock levels. Assisted with shipment audits and maintained accurate work registers. Supported sales teams in setting and achieving sales goals.
- Implemented premium visual merchandising standards in accordance with the visual merchandising guide.
- Addressed customer concerns and issues with efficiency and professionalism.
- Oversaw weekly payroll closing and schedule management processes.
- Collaborated weekly with district manager to review business notes and strategies.
- Surpassed previous sales benchmarks, resulting in a compensation increase of over $80,000 since assuming store management.
- Achieved recognition as a top 10% performing team within the company for 2017.
Sales Associate
Petland
Plantation, FL, USA
11.2021 - 01.2022
- Guided customers in selecting dogs that align with their preferences and lifestyle requirements.
- Delivered clear, intelligent, and confident presentations to customers regarding company offerings.
- Executed upselling strategies to enhance product sales and customer satisfaction.
- Resolved customer concerns through effective communication and problem-solving strategies.
- Collaborated with store manager to enhance operational efficiency.
- Entered customers' sensitive information into database to facilitate financing options.
- Managed cash register operations, including opening, closing, and balancing funds.
- Executed data entry for sales transactions in Excel to ensure accurate record-keeping.
- Organized store layout for optimal customer experience. Cleaned and maintained store environment. Arranged products to enhance visibility and accessibility.
Education
Interior Decoration - undefined
Penn Foster
01.2024
High School diploma - undefined
Keys Gate Charter High School
01.2014
Skills
Operational planning
Assignment delegation
Employee hiring
Human resources
Sales management
Cashier support
Merchandise ordering
Team leadership
Employee management
Sales expertise
Employee scheduling
Order management
Operations
Retail management
Coaching and mentoring
POS software
Customer service
Problem-solving
Time management
Adaptability and flexibility
Verbal and written communication
Decision-making
Conflict de-escalation
Customer engagement
Training and mentoring
Goals and performance
Relationship building and management
Team building
Product restocking
Recruiting and hiring
Visual merchandising
Timeline
Department Head
HOBBY LOBBY Retail Stores
11.2025 - Current
Sales Associate
Petland
11.2021 - 01.2022
Store manager
Foot Locker
04.2015 - 08.2022
Interior Decoration - undefined
Penn Foster
High School diploma - undefined
Keys Gate Charter High School