Kayla Kasiano
Charlotte,North Carolina
Summary
Service-oriented professional with extensive experience in hospitality and sales across cruise line dining operations and luxury retail. Demonstrated ability to ensure sanitation compliance while managing inventory effectively. Skilled in delivering exceptional guest experiences in fast-paced environments, consistently meeting high standards under pressure.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bar Waiter
Norwegian Cruise Line
Honolulu, Hawaii
08.2025 - Current
- Served diverse beverages efficiently in high-volume bar setting to meet guest demands.
- Delivered exceptional customer service to enhance guest experiences on board.
- Processed transactions swiftly and accurately using point-of-sale systems to enhance customer service.
- Ensured cleanliness and organization of bar area during shifts to promote a welcoming environment.
Restaurant Steward
Norwegian Cruise Line
Honolulu, Hawaii
01.2025 - 08.2025
- Ensured cleanliness of dining area, restrooms, and bar area to enhance guest experience.
- Adhered to sanitation regulations set forth by local health authorities.
- Monitored inventory levels of glassware, silverware, and dishware to ensure readiness for service.
- Handled provisions and pantry requisitions for Main Dining Rooms.
- Organized storage spaces to streamline access and reduce waste.
Special Duties
Norwegian Cruise Line
Portland, Oregon
05.2025 - 06.2025
- Resolved complex issues through strong problem-solving skills, enhancing operational efficiency.
- Operated a variety of machinery and tools safely and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to complete all tasks on schedule, ensuring project deadlines were consistently met.
- Executed routine maintenance and repairs during annual dry dock, ensuring vessel readiness and safety.
OST/Support Associate
Neiman Marcus
Charlotte, North Carolina
10.2024 - 01.2025
- Merchandise handling, transfers, and processing of inbound / outbound freight
- Fulfillment, packing, and shipping of online and store customer orders
- Complete necessary merchandise placements to ensure merchandise standards are followed
- Merchandise price changes and reticketing; signs and moves product once marked
- Reticketing, damages, marking out of stocks, and related inventory control processes
Sales Floor Associate
DTLR
Charlotte, North Carolina
02.2024 - 10.2024
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Upsold additional items based on customer interests and needs.
- Assisted customers with product selection, sizing, and styling.
Retail Sales Associate (Seasonal)
Ross Dress for Less
Charlotte, North Carolina
05.2022 - 08.2023
- Demonstrated knowledge of store products and services.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Helped customers by answering questions and locating merchandise.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Cashier (Seasonal)
HoneyBaked Ham
Charlotte, North Carolina
12.2019 - 01.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Bachelor of Arts - Film Studies
University of North Carolina At Wilmington
Wilmington, NCAssociate of Arts -
Central Piedmont Community College
Charlotte, NCSkills
- Beverage preparation
- Customer service
- Sanitation compliance
- Inventory management
- Upselling
- Fine dining experience
- Time Management
- Task prioritization
- Problem-Solving
- Effective communication
- Trend Identification
- Product Knowledge
Certification
- Certified in Office Pro since 2020. Knowledgeable in Microsoft Word, Excel, PowerPoint, and Outlook.
- Advanced experience in Adobe Premiere Pro.
- Intermediacy experience in Photoshop, After Effects, and Illustrator.
- (STCW) Standards of Training, Certification, and Watchkeeping for Seafarers as of April 2024
- Certified in First Aid and CPR as of 2024.
- (TIPS)Training for Intervention Procedures for Bartenders 02/09/2025
Credentials
- (TWIC)Transportation Worker Identification Credential
- (MMC) Mariner Merchant Credential as of April 2024
Timeline
Bar Waiter
Norwegian Cruise Line
08.2025 - Current
Special Duties
Norwegian Cruise Line
05.2025 - 06.2025
Restaurant Steward
Norwegian Cruise Line
01.2025 - 08.2025
OST/Support Associate
Neiman Marcus
10.2024 - 01.2025
Sales Floor Associate
DTLR
02.2024 - 10.2024
Retail Sales Associate (Seasonal)
Ross Dress for Less
05.2022 - 08.2023
Cashier (Seasonal)
HoneyBaked Ham
12.2019 - 01.2022
Bachelor of Arts - Film Studies
University of North Carolina At Wilmington
Associate of Arts -
Central Piedmont Community College