Overview
Work History
Education
Skills
Timeline
Generic

Kayla Kern

Maineville,OH

Overview

6
6
years of professional experience

Work History

Service Consultant

Western and Southern Financial Group
Cincinnati, OH
05.2024 - Current
  • Assist clients with life insurance policies
  • Ensure payments are up to date
  • Handle death claims
  • Pay attention to detail
  • Listen actively to clients
  • Ensure excellent customer experience

Volunteer Relations

Matthew25 Ministries
Blue Ash, OH
04.2023 - 05.2024
  • Oversaw volunteer activities and provided support in moving, replacing, and wrapping products
  • Guided volunteers in product selection and assisted clients with product usage
  • Checked out customers in the market and facilitated client registration and check-in process
  • Printed volunteer cards and ensured proper labeling and scanning of products
  • Collaborated with volunteers to streamline product tracking system
  • Supported clients by providing necessary supplies for product work

Home Care Aide

TheKey
Lebanon, OH
11.2022 - 04.2023
  • Assisted clients with eating, dressing, and showering
  • Engaged clients in games and activities
  • Took clients and/or pets for walks
  • Helped clients get ready for the day and for bed
  • Administered daily medications to clients
  • Provided additional medication as needed
  • Ensured clients' comfort and safety in daily activities

Office Clerk

ABF Freight
Oklahoma City, OK
09.2018 - 05.2022
  • Assisted clients in scheduling deliveries and locating missing products
  • Managed damaged products by shipping back, discarding, or sending to salvage
  • Supported clients with delivery during moves
  • Collected and scanned drivers' Bill of Landings into the system
  • Made notes in the system based on provided information
  • Coordinated early deliveries and confirmed additional scheduling opportunities

Education

Human Resources Management Certificate -

Southern New Hampshire University
Hooksett, NH
12.2024

Masters - Human Resources

Southern New Hampshire University
10.2024

Business Administration

Southern New Hampshire University
08.2023

Skills

  • Customer service
  • Time management
  • Communication skills
  • Documentation review
  • English
  • Microsoft word
  • Computer literacy
  • Payment processing
  • Locating needs of clients and addressing those

Timeline

Service Consultant

Western and Southern Financial Group
05.2024 - Current

Volunteer Relations

Matthew25 Ministries
04.2023 - 05.2024

Home Care Aide

TheKey
11.2022 - 04.2023

Office Clerk

ABF Freight
09.2018 - 05.2022

Business Administration

Southern New Hampshire University

Human Resources Management Certificate -

Southern New Hampshire University

Masters - Human Resources

Southern New Hampshire University
Kayla Kern