Kayla Kirkham
Lampasas,TX
Summary
Dedicated professional with extensive experience at Brookdale Assisted Living, excelling in bathroom and kitchen cleaning while ensuring waste disposal compliance. Recognized for enhancing resident satisfaction through effective communication and meticulous attention to detail. Proven ability to manage cleaning supplies efficiently and train staff on proper chemical usage and safety protocols.
Overview
5
5
years of professional experience
Work History
Housekeeping Cleaner
Brookdale Assisted Living
Austin, TX
06.2023 - 08.2025
- Ensured cleanliness and sanitation of resident rooms and common areas.
- Managed inventory of cleaning supplies and organized storage areas.
- Trained new staff on proper cleaning techniques and safety protocols.
- Conducted regular inspections to maintain high standards of cleanliness.
- Collaborated with team members to improve workflow efficiency in housekeeping tasks.
- Implemented best practices for infection control and prevention measures.
- Addressed resident concerns promptly to enhance overall satisfaction with services.
- Developed schedules for cleaning duties to optimize staff performance and coverage.
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
- Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
- Ensured timely room turnovers for check-ins by efficiently cleaning assigned rooms according to hotel standards.
- Upheld a professional appearance through adherence to grooming standards and wearing designated uniforms during shifts.
- Kept inventory organized and well-stocked, ensuring necessary supplies were always available for efficient work completion.
- Addressed guest complaints regarding room cleanliness promptly, resolving issues to ensure satisfaction.
- Supported fellow housekeepers during busy periods or absences, fostering teamwork within the department.
- Minimized waste while maintaining a clean space through diligent use of appropriate cleaning supplies and products.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Dusted picture frames and wall hangings with cloth.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Customer Service Representative
Metal Sales and Manufacturing
Temple, TX
05.2020 - 05.2022
- Assisted customers with inquiries and product selection, ensuring a positive shopping experience.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Supported order processing through accurate data entry and system updates.
- Collaborated with team members to streamline service processes and improve response times.
- Maintained detailed knowledge of product specifications to provide informed recommendations.
- Conducted follow-up communications with customers to confirm satisfaction after service interactions.
- Managed inventory levels and assisted in restocking to ensure availability of products.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma - Gender Studies
Continental Academy. Homeschool
Miramar, FL05.2009
Skills
- Bathroom cleaning
- Kitchen cleaning
- Waste disposal
- Proper chemical usage
Timeline
Housekeeping Cleaner
Brookdale Assisted Living
06.2023 - 08.2025
Customer Service Representative
Metal Sales and Manufacturing
05.2020 - 05.2022
High School Diploma - Gender Studies
Continental Academy. Homeschool