Kayla Klotsch
The Next Door Inc.
Mc Ewen,TN
14
years of professional experience
Dedicated and passionate professional with experience in recovery support, hospitality, remote work, and in-person customer service. Consistently recognized for top performance while demonstrating empathy, adaptability, and strong attention to detail. Skilled in building genuine connections, supporting individuals in vulnerable moments, and resolving complex issues with patience, clarity, and creative problem-solving.
Work History
Behavioral Health Technician
4 Months- Advocated for clients' needs, ensuring access to necessary resources and services.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
Clinical Associate
2 Months- Provided compassionate support to patients during recovery, fostering a trusting environment that encouraged open communication.
- Educated patients about treatment options and wellness strategies, empowering them to take an active role in their recovery journey.
- Fostered a compassionate environment, promoting open communication and trust, which significantly enhanced patient engagement in recovery.
Behavioral Health Technician
2 Months- Provided compassionate care to clients, fostering a safe environment that promoted healing and trust.
- Implemented individualized treatment plans, leading to noticeable gains in client engagement and progress.
- Monitored client behaviors and documented changes, contributing valuable insights for treatment adjustments and outcomes.
Celebrity Services Ambassador
6 Months- Supported group sales and meeting planner events; received a Gold Coin recognition from a large group for outstanding service.
- Acted as primary point of contact for all communication between hotel and VIP guests before, during, and after their visit.
- Efficient in multitasking while engaging in face to face interaction and email communication with guests.
Travel planner
2 Years 10 Months- Efficiently assisted guests in their reservation needs through phone and email communication.
- Provided information to guests about the hotels and the surrounding area, for multiple locations.
- Top Performer in sales.
General Merchandise Associate
5 Months- Coordinated seasonal merchandise transitions by rearranging displays and updating signage.
- Operated cash register to process payments and returns.
Customer Experience & Merchandise Coordinator
1 Year 4 Months- Developed strategies for merchandise displays to maximize sales.
- Supervised and trained sales associates on front desk and the sales floor operations.
- Resolved service concerns efficiently and promptly.
Behavioral Health Technician
3 Months- Observed and documented behaviors/progress into the TheraNest system for individual and group notes.
- Coordinated direct assessments, vitals monitoring and record keeping as part of care management.
Sales Associate
3 Months- Processed returns, exchanges, and refunds efficiently and accurately.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
Lead Preschool Teacher
6 Months- Created and implemented developmentally and culturally diverse curriculum.
- Organized and led activities to promote physical, mental and social development.
Lead Preschool Teacher
2 Years 6 Months- Communicated regularly with parents regarding student progress, behavioral issues or any other concerns they may have had about their child's well-being.
- Utilized technology tools such as educational software programs or interactive whiteboards during lessons.
- Planned and implemented developmentally appropriate activities to meet the physical, emotional, intellectual and social needs of children.
Assistant Teacher
10 Months- Created warm and welcoming learning environment supporting emotional, academic and social growth and development.
- Assisted classroom teacher in developing and implementing lesson plans.
Service Specialist
- Maintained high level of knowledge regarding current promotions, discounts, or special offers available.
- Utilized POS system to process cash, credit card, and mobile pay transactions.
- Provided exceptional customer service by addressing individual needs effectively.
Customer Service
6 Months- Issued receipts, refunds, credits or change due to customers.
- Performed inventory stocking duties and maintained store shelves.
Education
Bachelor of Arts - Human Services, Concentration In Substance Abuse
- Honor Roll, 4.0 GPA(March-May 2026)
- Completed
GED
Skills
Communication
Conflict Resolution
Microsoft Office
Time Management
Photography
Creative Problem Solving
Public Speaking
Retail Management
Crisis Intervention
Timeline
Behavioral Health Technician
The Next Door Inc.
02.2026 - CurrentRead More
Clinical Associate
Cumberland Heights
09.2025 - 11.2025Read More
Behavioral Health Technician
The Ranch
07.2025 - 09.2025Read More
Celebrity Services Ambassador
Gaylord Opryland Resort & Convention Center
11.2024 - 05.2025Read More
Travel planner
Loews Hotels & Co
01.2022 - 11.2024Read More
General Merchandise Associate
Target
06.2021 - 11.2021Read More
Behavioral Health Technician
Mirror Lake Recovery Center
02.2021 - 05.2021Read More
Customer Experience & Merchandise Coordinator
Marshalls
02.2020 - 06.2021Read More
Sales Associate
Marshalls
11.2019 - 02.2020Read More
Lead Preschool Teacher
Kiddie Academy
02.2019 - 08.2019Read More
Lead Preschool Teacher
The Goddard School For Early Childhood Development
11.2014 - 05.2017Read More
Service Specialist
JCPenney
02.2014 - 01.2014Read More
Assistant Teacher
PRIMROSE
12.2013 - 10.2014Read More
Customer Service
WALMART
08.2012 - 02.2013Read More
Ged Program
GED
Read More
Southern New Hampshire University
Bachelor of Arts from Human Services, Concentration In Substance Abuse
Read More
CPRS Training
from Completed
Read More