Kayla Knox
Pine City,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administrative position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Food and Beverage Cart
Elmira Country Club
Elmira, NY
08.2021 - Current
- Set and enforced performance and service'' standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.,
- Worked flexible hours across night, weekend and holiday shifts
- Developed team communications and information for meetings
Waitress
Bernie Murray’s
Elmira, NY
08.2020 - 08.2022
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Care Partner
Guthrie Corning Hospital
Corning, NY
01.2021 - 12.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used Epic and to maintain records of services performed and apparent condition of patients.
- Provided safe mobility support to help patients move around personal and public spaces.
Patient Service Representative
Guthrie Corning Hospital
Corning, NY
10.2020 - 04.2021
- Facilitated communication between patients and various departments and staff.
- Organized patient records and database to facilitate information storage and retrieval.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Sales Associate
TJ Maxx
Big Flats, NY
03.2019 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Server
Appleridge Senior Living
Horseheads, NY
03.2018 - 09.2018
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
Education
Bachelor of Science - Psychology
Elmira College
Elmira, NY06.2023
Bachelor of Science - Psychology
SUNY At Buffalo
Buffalo, NY06.2023
No Degree - Sport Psychology
Cornell University
Ithaca, NY07.2018
No Degree -
Corning Community College
Corning, NY06.2019
High School Diploma -
Elmira High School
Elmira, NY06.2019
Skills
- Patient Confidentiality and Data Security
- Caring and Empathetic
- Documenting and Recording Information
- Patient Greeting
- Quantity Estimation
- Proper Storage Procedures
- Food and Beverage Preparation
- POS Inventory System Operation
- Store Opening and Closing
- Customer Service
- Teamwork and Collaboration
- Verbal and Written Communication
- Financial Transactions
- Credit and Cash Transactions
Timeline
Food and Beverage Cart
Elmira Country Club
08.2021 - Current
Care Partner
Guthrie Corning Hospital
01.2021 - 12.2021
Patient Service Representative
Guthrie Corning Hospital
10.2020 - 04.2021
Waitress
Bernie Murray’s
08.2020 - 08.2022
Sales Associate
TJ Maxx
03.2019 - 12.2019
Server
Appleridge Senior Living
03.2018 - 09.2018
Bachelor of Science - Psychology
Elmira College
Bachelor of Science - Psychology
SUNY At Buffalo
No Degree - Sport Psychology
Cornell University
No Degree -
Corning Community College
High School Diploma -
Elmira High School
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