Kayla Knox
Indianapolis,IN
Summary
Skilled in retail customer service with background in fostering strong customer relationships to drive sales. Notable strengths include problem-solving, communication skills and the ability to adapt to fast-paced environments. Successfully increased overall customer satisfaction by delivering personalized service and resolving issues swiftly in previous roles.
Overview
9
9
years of professional experience
Work History
Lead Stylist
Blo Carmel
Carmel, IN
02.2024 - Current
- Led client consultations for custom styling services at Blo Carmel.
- Managed blowout and finishing services using salon styling tools and products.
- Advised clients on haircare products tailored to individual hair types and styling goals, enhancing overall satisfaction.
- Coached stylists on Blo Carmel service techniques and guest care, improving team service quality.
- Maintained clean stations and sanitized tools to support salon safety standards.
- Addressed client concerns with effective communication and professional service, fostering client loyalty.
- Processed retail sales and supported checkout using salon point-of-sales.
Dog Walker
Your Furry Godmother
Indianapolis, IN
06.2021 - 02.2024
- Coordinated leash walks and in-home visits for Your Furry Godmother clients.
- Monitored dog behavior, comfort, and safety during neighborhood routes.
- Administered feeding, fresh water, and medication instructions for pet care.
Trader Joe’s
Crewmember
Indianapolis, IN
04.2018 - 06.2021
- Assisted with customer requests and answered questions to improve satisfaction.
- Stocked grocery aisles with fresh inventory for store customers.
- Rotated perishable products using first-in, first-out storage methods.
- Assisted team members with heavy loads and urgent stock placement.
Education
Lawrence North High School
Indianapolis, INSkills
- Retail sales
- Customer service
- Team leadership
- Inventory restocking
- Attention to detail
Timeline
Lead Stylist
Blo Carmel
02.2024 - Current
Dog Walker
Your Furry Godmother
06.2021 - 02.2024
Trader Joe’s
Crewmember
04.2018 - 06.2021
Lawrence North High School