KAYLA KUBENA
Summary
Results-driven professional in center management and early childhood education, with expertise in team leadership and regulatory compliance. Successfully increased community engagement by 20% while maintaining 100% licensing compliance and delivering high-quality service.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Assistant Center Director
Cen-Tex Family Services
06.2023 - Current
- Supervise 10+ staff and ensure compliance with state and federal regulations
- Oversee operations, budgeting, and enrollment for 100+ children
- Increased community engagement by 20%
- Maintain 100% licensing compliance
Early Head Start Teacher
Cen-Tex Family Services
06.2015 - Current
- Developed and implemented curriculum for infants and toddlers to foster early development
- Monitored and ensured adherence to Head Start standards for quality education
- Improved milestone tracking accuracy by 30%
- Cultivated a safe and inclusive environment for children to promote learning and social interaction
Sales Associate
Tractor Supply Company
10.2019 - 04.2024
- Guided customers in selecting products tailored to their needs and preferences to enhance their shopping experience.
- Delivered customer service by promptly addressing inquiries and resolving issues to ensure satisfaction.
- Monitored inventory levels to maintain accurate stock records and prevent shortages.
- Instructed new hires on operational tasks to improve team efficiency and streamline onboarding.
Claims Adjuster (Intern)
Nitsche Group
11.2022 - 02.2023
- Resolved 95% of claims within 45 days
- Managed 30+ claims monthly, ensuring timely resolution and customer satisfaction
- Produced detailed estimates ranging from $15K to $50K to support accurate claim evaluations
- Investigated fraud, compiling comprehensive reports to aid in decision-making and risk mitigation
Education
Insurance Studies -
The Adjuster School
Katy, TX11-2025
High School Diploma -
Cedar Creek High School
Cedar Creek, TX06-2015
Skills
- Negotiating (Experienced)
- Claims Adjusting
- Settlements
- Auto Claims
- Underwriter (Advanced)
Certification
- Texas All-Lines Adjuster License
- Xactimate Certification, 2025
Languages
English
Full Professional
Spanish
Elementary
Affiliations
- Post Oak Volunteer Fire Department (2022-Current)
Techniques
- Claims Management
- Settlement Negotiation
- Claims Investigation
Software
- Xactimate
- Microsoft (Varies)
- ADP
- Outlook (Varies)
Timeline
Assistant Center Director
Cen-Tex Family Services
06.2023 - Current
Claims Adjuster (Intern)
Nitsche Group
11.2022 - 02.2023
Sales Associate
Tractor Supply Company
10.2019 - 04.2024
Early Head Start Teacher
Cen-Tex Family Services
06.2015 - Current
Insurance Studies -
The Adjuster School
High School Diploma -
Cedar Creek High School