Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Laboy

Saginaw

Summary

Diligent IT professional with strong background in analyzing business requirements and translating them into technical solutions. Successfully facilitated cross-functional teams to deliver software enhancements and process improvements. Demonstrated expertise in data analysis and stakeholder management.

Overview

10
10
years of professional experience

Work History

Technical Business Analyst

Kettering University
11.2022 - Current
  • Analyzed business requirements to identify solutions that enhance operational efficiency.
  • Gathered feedback from end-users to identify areas for system enhancements or adjustments to better align with evolving business requirements.
  • Improved communication between IT and business units by serving as a liaison and translating technical concepts into easily digestible terms.
  • Maintained documentation of system changes to facilitate knowledge transfer among team members while ensuring ongoing support capabilities were maintained throughout the lifecycle of a given solution.
  • Managed user accounts and permissions, ensuring appropriate levels of access across various departments.
  • Worked closely with stakeholders to define role-based access controls that aligned with business objectives and needs.

Eye Technician

Burton Vision Center
12.2021 - 06.2022
  • Operated diagnostic equipment for precise measurement of visual acuity.
  • Collaborated with ophthalmologists to ensure seamless patient management during procedures.
  • Maintained accurate medical records and documentation for all patient interactions.
  • Ensured timely processing of eyewear orders by diligently tracking shipments and promptly notifying patients upon arrival.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Triaged phone calls from patients and outside contacts and handled in order of importance.

Front Desk Receptionist

Riverfront Eyecare
03.2021 - 12.2021
  • Managed multi-line phone system, efficiently routing calls to appropriate departments.
  • Assisted visitors with inquiries, ensuring a welcoming and informative front desk experience.
  • Scheduled appointments and maintained calendars for staff, optimizing daily operational flow.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Provided basic technical support for front office equipment, minimizing downtime.

Front Desk Receptionist

Jan's Drycleaners
08.2019 - 01.2021
  • Trained new receptionists on company protocols and customer service best practices for consistent service delivery.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Completed all tasks in compliance with company policies and procedures.

Signals Intelligence Analyst

U.S. Army Active Duty
09.2015 - 06.2019
  • Collaborated with cross-functional teams to produce actionable intelligence assessments.
  • Conducted threat analysis using advanced signal processing tools and software systems.
  • Mentored and guided junior analysts, fostering a culture of professional growth and continuous learning within the team.
  • Collaborated with multi-disciplinary teams to provide accurate and timely intelligence assessments.
  • Upheld dress and appearance regulations for professional appearance.
  • Provided critical support during military operations by delivering real-time intelligence updates to field commanders.

Education

Bachelor of Science, Cybersecurity And Information - Cybersecurity

Western Governors University
Salt Lake City, UT
06-2027

Skills

  • Functional specifications
  • User acceptance testing
  • Software development life cycle
  • Data analysis
  • Vendor relationship management
  • Information security
  • Technical documentation authoring
  • Solution implementation

Timeline

Technical Business Analyst

Kettering University
11.2022 - Current

Eye Technician

Burton Vision Center
12.2021 - 06.2022

Front Desk Receptionist

Riverfront Eyecare
03.2021 - 12.2021

Front Desk Receptionist

Jan's Drycleaners
08.2019 - 01.2021

Signals Intelligence Analyst

U.S. Army Active Duty
09.2015 - 06.2019

Bachelor of Science, Cybersecurity And Information - Cybersecurity

Western Governors University

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