Kayla Lafountain
Ticonderoga
Summary
Detail-oriented Housekeeping Associate with strong skills in cleaning techniques and waste disposal. Committed to maintaining high sanitation standards and delivering exceptional service to enhance guest satisfaction.
Experienced with maintaining hygiene and cleanliness in diverse environments. Utilizes advanced cleaning techniques and effective organization skills to ensure spotless and orderly spaces. Knowledge of safety protocols and strong attention to detail ensure consistent and high-quality outcomes.
Overview
17
17
years of professional experience
Work History
Housekeeping Associate
Evelyn C. Burley Center
Ticonderoga, NY
02.2022 - Current
- Maintained cleanliness and sanitation standards in resident living areas.
- Operated cleaning equipment, ensuring proper usage and safety compliance.
- Collaborated with team members to optimize daily cleaning schedules.
- Implemented efficient cleaning procedures, enhancing overall workflow effectiveness.
- Contributed to the overall success of the hotel by upholding company values and providing exceptional service to every guest.
- Organized housekeeping carts efficiently, streamlining the process for completing assigned tasks in each room or area.
- Collaborated with team members to complete daily tasks efficiently and effectively, improving overall productivity.
- Conducted regular inspections of guest rooms, identifying areas for improvement or maintenance needs.
- Supported other departments within the hotel as needed, fostering teamwork and collaboration across various roles.
- Contributed to a reduction in guest complaints by consistently providing thorough cleaning services in a timely manner.
- Promoted environmentally friendly practices within the housekeeping department by conserving resources whenever possible.
- Performed deep cleaning duties as needed to maintain hotel appearance and sanitation standards.
- Demonstrated adaptability by adjusting quickly to changing priorities or special requests from guests or supervisors.
- Ensured proper use and storage of cleaning chemicals according to safety guidelines, reducing potential health hazards for staff or guests.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Sales Associate
The Guild Consignment Store
Port Henry, NY
02.2021 - 01.2022
- Assisted customers in selecting merchandise and provided product knowledge to enhance shopping experience.
- Managed inventory by organizing stock and ensuring accurate product displays.
- Processed sales transactions efficiently using point-of-sale systems.
- Developed strong customer relationships, resulting in repeat business and referrals.
Gym Assistant
Curves Fitness Center
Ticonderoga, NY
04.2019 - 01.2022
- Boosted gym cleanliness by performing routine maintenance tasks, including sanitizing equipment and tidying up workout areas.
- Maintained accurate records of membership details, attendance figures, and financial transactions in accordance with gym policies and procedures.
- Supported the Gym Manager in various administrative tasks such as data entry, scheduling staff shifts, and tracking equipment maintenance schedules.
- Facilitated a welcoming atmosphere for new members, offering personalized tours of the facility and answering questions about available services.
Dining Services Employee
Silver Bay YMCA
Hague, NY
06.2009 - 09.2019
- Prepared and served meals in accordance with dietary guidelines and safety standards.
- Collaborated with team members to streamline service processes and enhance guest satisfaction.
- Complied with health and safety regulations, maintaining top cleanliness and organization.
- Managed inventory levels, reducing waste and optimizing food cost control measures.
- Delivered quality services while maintaining friendly and welcoming environment.
- Handled cash transactions accurately, ensuring proper accounting of daily revenue.
- Maintained a clean and hygienic dining area for improved customer experience.
- Ensured availability of necessary supplies by regularly monitoring stock levels and placing orders as needed.
- Inspected dishes and utensils for cleanliness.
Education
No Degree - Local Folklore And Folkways
North Country Community College
Ticonderoga, NY06-2028
Skills
- Kitchen cleaning
- Waste disposal
- Cleaning techniques
Timeline
Housekeeping Associate
Evelyn C. Burley Center
02.2022 - Current
Sales Associate
The Guild Consignment Store
02.2021 - 01.2022
Gym Assistant
Curves Fitness Center
04.2019 - 01.2022
Dining Services Employee
Silver Bay YMCA
06.2009 - 09.2019
No Degree - Local Folklore And Folkways
North Country Community College