Kayla Laury
Las Vegas,NV
Summary
Experienced Customer Service Specialist skilled in prioritization and multitasking in fast-paced environments. Valuable team player consistently contributing to personal and business goal achievements. Recognized for resolving escalated customer support issues, demonstrating exceptional problem-solving abilities and a commitment to delivering outstanding service.
Overview
8
8
years of professional experience
Work History
Event Security Officer
CSC Security
2024.11 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
CSA
WFS Worldwide Flight Services
2022.09 - 2025.01
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Properly tag passengers bags
- Rebook passengers that have missed their flights.
- Efficiently board air craft
- Complete all paperwork associated with gates
- Sell airline tickets
Technician
FastFit
2022.04 - 2022.09
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Followed safety practices to safeguard against injury and damage to property.
- Sign up new clients, completing paper work, and taking payment
- Meeting with new and returning clients weekly. Going over goals and progress
- Safely helping clients on and off technology
Tour Receptionist
Take A Break Travel
2021.08 - 2022.05
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
Security
Allied Universal Security
2019.08 - 2020.03
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Responded to medical emergencies before paramedic and law enforcement arrival.
Team Lead
Blizz Frozen Yogurt
2017.05 - 2019.07
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Processed payments promptly for customers to exceed productivity standards.
- Answered customer questions and provided store information.
- Learned roles of other departments to provide coverage and keep store operational.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Cleaned utensils, dishes and glasses for customer use.
- Re-stocked, organized and arranged service and food stations.
Education
High School Diploma -
Odyssey Charter High School
Las Vegas, NV06.2010
Skills
- Customer Service Skills: Ability to interact positively with customers, ensuring a pleasant dining experience
- Communication Skills: Clear and effective communication with both customers and team members is crucial
- Multitasking: Managing multiple tables and tasks simultaneously while maintaining quality service
- Attention to Detail: Ensuring orders are taken accurately and that the dining area is clean and well-presented
- Teamwork: Collaborating with kitchen staff and other servers to ensure efficient service
- Time Management: Prioritizing tasks to ensure timely service and responsiveness to customer needs
- Problem-Solving Skills: Handling customer complaints or issues gracefully and efficiently
- Knowledge of Food and Beverage : Understanding the menu, ingredients, and drink pairings to make recommendations to customers
- Physical Stamina: Being able to stand for long periods and carry trays or dishes
- Cash Handling Skills: Managing checks and processing payments accurately
Education and Training
Food handlers training
TAM
Timeline
Event Security Officer
CSC Security
2024.11 - Current
CSA
WFS Worldwide Flight Services
2022.09 - 2025.01
Technician
FastFit
2022.04 - 2022.09
Tour Receptionist
Take A Break Travel
2021.08 - 2022.05
Security
Allied Universal Security
2019.08 - 2020.03
Team Lead
Blizz Frozen Yogurt
2017.05 - 2019.07
High School Diploma -
Odyssey Charter High School