Kayla LaValley
GIBSONTON (HILLSBOROUGH COUNTY), FL 33534,FL
Summary
Detail-oriented Medical Claims Processor knowledgeable about automated systems and variations automobile insurance benefits. Resolves high number of claims with fast and accurate analyses. Dependable in using proper classifications and meticulous recordkeeping. Dedicated to customer service providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Campus Production Lead
Bell Shoals Baptist Church
Apollo Beach , FL
12.2023 - Current
- Monitored the quality of products during production process.
- Provided technical support and maintenance of audio-visual equipment.
- Supervised the installation of audio visual systems in various venues.
- Ensured that all audio-visual equipment was set up properly and functioning correctly prior to events or presentations.
- Troubleshot any problems with existing audiovisual systems during events or presentations.
- Instructed users on proper operation of audiovisual equipment including projectors, microphones, sound systems, computers.
Licensed Medical Claims Representative
Progressive Auto Insurance
Riverview , FL
07.2021 - Current
- Compiled and submitted claims forms, medical reports, and other supporting documents to insurance companies.
- Processed payments from various insurance companies according to their guidelines.
- Investigated and resolved denied or rejected claims quickly and accurately.
- Analyzed claim information for accuracy prior to submission.
- Verified coding accuracy on medical bills in accordance with insurance regulations.
- Interpreted policy language to determine coverage levels for each claim submitted.
- Assisted customers with inquiries about the status of their claims via telephone or email.
Lending Relationship Specialist
Suncoast Credit Union
Tampa , FL
03.2018 - 07.2021
- Provided personalized service to clients in order to build relationships and maintain customer loyalty.
- Ensured accurate processing of customer requests, including account changes, payments, and product orders.
- Developed strategies for improving customer relations and boosting sales revenue.
- Reviewed contracts prior to signing off on deals with vendors or partners.
- Generated leads by making outbound calls and emails to prospects.
- Analyzed consumer data to identify trends in customer preferences.
VPK Teacher
Apollo Beach Christian Preschool
Apollo Beach , FL
09.2015 - 03.2018
- Assisted in developing and implementing educational plans for VPK classrooms.
- Provided guidance to small groups of children during classroom activities.
- Organized and managed daily lesson plans that were developmentally appropriate for VPK students.
- Supervised and monitored student behavior, providing positive reinforcement when needed.
- Facilitated parent-teacher conferences to discuss student progress and academic goals.
Education
Associate of Arts - Business
Strayer University
Remote06-2032
Skills
- Production Scheduling
- Operations Management
- Troubleshooting
- Cost Reduction
- Quality Assurance Controls
- Team Member Motivation
References
Pastor Steven Staton of Bell Shoals Church, Apollo Beach Campus Pastor
Phone Number: 513-403-1530
Email: Steven.Staton@bellshoals.com
Mary Beth Green, Director of Apollo Beach Christian Preschool
Phone: 813-641-2201
Email: Marybeth.Green@bellshoals.com
Timeline
Campus Production Lead
Bell Shoals Baptist Church
12.2023 - Current
Licensed Medical Claims Representative
Progressive Auto Insurance
07.2021 - Current
Lending Relationship Specialist
Suncoast Credit Union
03.2018 - 07.2021
VPK Teacher
Apollo Beach Christian Preschool
09.2015 - 03.2018
Associate of Arts - Business
Strayer University
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