Kayla Ledet
Lake Charles,LA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Successful tax professional focused on performance, customer service and compliance. Offering over 10 years of expertise in reviewing annual reports, intangible tax and sales tax. Experienced in assisting with financial planning and analysis.
Overview
18
18
years of professional experience
Work History
Sales Consultant
Navarre Auto Group
02.2021 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Created detailed sales presentations to communicate product features and market data.
- Checked client organization and agreements with company priorities through automating content management systems.
- Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts and financing or lease options on vehicle.
- Made car recommendations based on preferences and outlined benefits of each car option.
- Drove team revenue totals by bringing in top sales numbers.
- Demonstrated car technology options and available amenities and upgrades for each model.
- Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
Certified Tax Preparer/Bookkeeper
Winners Tax Service
- Offered clients recommendations to reduce tax liabilities.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Liaised with accountants to confirm accuracy of client tax returns.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Identified potential audit red flags to minimize risk of IRS audits.
- Analyzed financial records to verify accuracy of tax returns.
Casino Floor Supervisor
Pinnacle Entertainment
03.2006 - 04.2020
- Oversaw area games to maintain security and compliance.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Monitored chips purchases, table inventories and player win ratios.
- Watched closely to catch errors and notified surveillance of irregularities.
- Performed paperwork required for monetary transactions.
- Handled currency conversions into correct combinations of bills and coins to serve casino patron needs.
- Trained, supervised and evaluated workers.
- Established and maintained banks and table bet limits for each supervised game.
- Secured casino funds not in use after balancing cash drawer.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Documented exchanges accurately, reconciled transactions and processed authorization forms.
- Balanced books with daily summary reconciliations.
Education
Associate of Arts - Child And Family Studies
University of Louisiana At Lafayette
Lafayette, LAAssociate of Science - Accounting And Business Management
Sowela Technical Community College
Lake Charles, LA2024
Skills
- Financial statements expertise
- Training and development
- Billing and Invoicing
- Tax return preparation
- QuickBooks proficiency
- Typing 50 WPM
- Microsoft (Word, Excel, Powerpoint)
- Document preparation
- Bookkeeping
- Sales expertise
- Report preparation
- Complaint resolution
- CRM/Zendesk/ iManage
- Multi-line phone talent
Timeline
Sales Consultant
Navarre Auto Group
02.2021 - Current
Casino Floor Supervisor
Pinnacle Entertainment
03.2006 - 04.2020
Certified Tax Preparer/Bookkeeper
Winners Tax Service
Associate of Arts - Child And Family Studies
University of Louisiana At Lafayette
Associate of Science - Accounting And Business Management
Sowela Technical Community College