Kayla Lee
Williamstown,NJ
Summary
Experienced server with a passion for delivering exceptional customer service. With over 2 years in the hospitality industry and more than 4 years in customer service, I have gained a deep understanding of the importance of accuracy, efficiency, and professionalism. Whether it is taking orders, processing payments, or addressing customer concerns, the goal is to consistently exceed expectations and ensure every customer feels valued and satisfied. A positive attitude, attention to detail, and commitment to excellence make me an ideal candidate for any role. Excited to continue growing and developing in this exciting field.
Overview
4
4
years of professional experience
Work History
Server
Olive Garden
09.2022 - Current
- Provided excellent customer service by addressing any questions or concerns, and making recommendations based on menu knowledge
- Took accurate food and drink orders, entered them into the system, and communicated special requests to the kitchen
- Ensured timely delivery of orders to tables, demonstrating excellent multitasking and time management skills
Key Holder/Assistant Manager
Bath and Body Works
03.2021 - 09.2022
- Managed daily operations of retail store, including opening and closing procedures as Key Holder
- Ensured exceptional customer service by resolving any issues or concerns in a timely and professional manner
- Collaborated with management team to create and execute promotional events and sales initiatives
Cashier
Cinnabon
10.2020 - 03.2021
- Efficiently processed customer orders and payments with a high level of accuracy
- Maintained a clean and organized cashier station to ensure a smooth and pleasant dining experience for customers
Education
Bachelor of Arts - Psychology
Rowan University
Glassboro, NJ05.2025
Associate of Arts - Psychology
Rowan College of South Jersey
Sewell, NJ05.2023
High School Diploma -
Timber Creek Regional High School
Erial, NJ06.2020
Skills
- Crisis Intervention Strategies
- Risk Evaluation
- Verbal De-Escalation
- Client Confidentiality
- Trauma-Informed Care
- Problem-Solving Abilities
- Active Listening
- Effective Communication
Timeline
Server
Olive Garden
09.2022 - Current
Key Holder/Assistant Manager
Bath and Body Works
03.2021 - 09.2022
Cashier
Cinnabon
10.2020 - 03.2021
High School Diploma -
Timber Creek Regional High School
Bachelor of Arts - Psychology
Rowan University
Associate of Arts - Psychology
Rowan College of South Jersey
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