Kayla Lewis
Houston,TX
Summary
Committed Learning Coach that successfully supervises, guides and supports students. Develops meaningful relationships with students and mentors for growth and improvement. Establishes and maintains safe and healthy environment for children by keeping learning environment clean and orderly.
Overview
6
6
years of professional experience
Work History
NES-A Learning Coach
Houston Independent School District, HISD
Houston, TX
08.2023 - Current
- Supervised small group activities.
- Helped maintain a safe and orderly learning environment.
- Encouraged positive behavior with rewards and incentives.
- Collaborated with other staff members to ensure student success.
- Participated in professional development workshops related to teaching strategies.
- Created calm and disciplined classroom environment to improve student focus.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Encouraged positive behavior among students through effective communication techniques.
- Organized classroom materials, including books, supplies, and equipment.
- Assisted with grading assignments according to teacher's instructions.
Chargeback Associate
Capital Staffing Solutions
Houston, TX
09.2022 - 05.2023
- Responded to customer inquiries and concerns to facilitate solutions.
- Handled and resolved merchant problem escalations and chargebacks.
- Handled all aspects of Fraud/Dispute Process.
- Learn and remain current on Visa/MasterCard, Federal, and state regulations.
- Review, Research and initiate resolution of Fraud/Dispute inquires.
- Understood and followed oral and written directions.
Banking Specialist
Telepeformance
03.2022 - 09.2022
- Maintained confidentiality of banking records and client information to avoid possible data breaches.
- Resolved problems or discrepancies concerning customers' accounts.
- Performed special services for customers, ordering bank cards and checks.
- Assisted customers by answering banking questions and recommending solutions.
- Helped customers understand and use mobile applications and online banking.
- Strived to meet call center metrics while providing excellent, consistent customer service.
Customer Experience Specialist
Teleperformance
02.2022 - 03.2022
- Stayed on top of daily workload with speed and efficiency.
- Scheduled and conducted interviews to support data collection.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Comply with FCRA and internal guidelines and procedures.
- Update/ Verify information on credit reports to assist Mortgage lenders in making lending decisions.
Customer Support Representative
Alight Solutions
01.2018 - 12.2021
- Answered support calls to learn about and address customer needs, complaints or other issues with products or services.
- Troubleshot customer issues using remote access software tools.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
Education
Cyber & Network Security
Cambridge College of Healthcare & Technology
Delray Beach, FL08.2024
High School Diploma -
Hightower High School
Missouri City, TX06.2017
Associate of Arts - Education
Houston Community College
Houston, TXSkills
- Problem Solving
- Resource Estimation
- Information Processing
- Quality Control
- Data Entry
- Customer Service-Oriented
- Balance Verification and Reconciliation
- Customer Service
- Verbal and Written Communication
- Identity Verification
- Resolving Problems and Incidents
- Issue and Resolution Tracking
- CRM and Office Management Software
- Documentation and Reporting
- Ethics of Information Technology
- Overview of Information Systems
- Incident Recovery and Continuity Planning
- Student Supervision
- Classroom Supply Management
- Classroom Support
- Behavior Management
- Assignment Grading
- Teacher Support and Collaboration
- Behavior Redirection
- Preparing Instructional Materials
Timeline
NES-A Learning Coach
Houston Independent School District, HISD
08.2023 - Current
Chargeback Associate
Capital Staffing Solutions
09.2022 - 05.2023
Banking Specialist
Telepeformance
03.2022 - 09.2022
Customer Experience Specialist
Teleperformance
02.2022 - 03.2022
Customer Support Representative
Alight Solutions
01.2018 - 12.2021
Cyber & Network Security
Cambridge College of Healthcare & Technology
High School Diploma -
Hightower High School
Associate of Arts - Education
Houston Community College
Similar Profiles
Adelaida GarzaAdelaida Garza
High School Biology Teacher at Houston Independent School District (HISD) - Westside High SchoolHigh School Biology Teacher at Houston Independent School District (HISD) - Westside High School
Brittany JacksonBrittany Jackson
Assistant Principal at Houston Independent School District, HISDAssistant Principal at Houston Independent School District, HISD
Anthony ShortsAnthony Shorts
Social Studies Teacher at Houston Independent School District, HISDSocial Studies Teacher at Houston Independent School District, HISD
Hannah CurryHannah Curry
Teaching Assistant at Houston Independent School District, HISDTeaching Assistant at Houston Independent School District, HISD
Jakwannai WashingtonJakwannai Washington
Lead Teacher, Biology & Biomedical Science at Sheldon Independent School DistrictLead Teacher, Biology & Biomedical Science at Sheldon Independent School District