Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Limes

Germantown,MD

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Guest Services professional with demonstrated success in optimizing policies, coordinating events and managing guest services operations. Well-versed in handling VIP guests and groups. Knowledgeable about customer preferences, industry standards and successful strategies for maintaining guest loyalty and building long-lasting relationships. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

2
2
years of professional experience

Work History

Bayhost/Server

Giocando Mongalo
10.2023 - Current
  • Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
  • Answered guest questions with responses about menu, promotions and specials.
  • Streamlined communication between front-of-house staff and kitchen team members by relaying orders accurately, resulting in improved food quality delivered to guests.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.

Shift Lead

Gioconda Mongalo
11.2022 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Guest Services

Giocando Mongalo
11.2022 - Current
  • Delivered excellent guest services by answering inquiries from visitors.
  • Monitored staffing levels to provide adequate coverage for guest services.
  • Used downtime between customer orders to fulfill other guest services.
  • Coordinated smooth communication between departments for seamless guest services delivery.

Food Runner

Giocando Mongalo
05.2022 - Current
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Collaborated well with other food runners to deliver orders accurately.
  • Delivered correct food items to tables according to order documentation.

Education

High School Diploma -

Seneca Valley High School
Germantown, MD
06.2022

Skills

  • Punctuality
  • Cleanliness
  • Interpersonal abilities
  • Customer Service
  • Upselling strategies

Timeline

Bayhost/Server

Giocando Mongalo
10.2023 - Current

Shift Lead

Gioconda Mongalo
11.2022 - Current

Guest Services

Giocando Mongalo
11.2022 - Current

Food Runner

Giocando Mongalo
05.2022 - Current

High School Diploma -

Seneca Valley High School

Similar Profiles

CREATE PROFILE
Kayla Limes