Kayla Long
Summary
Engineering professional with a Master's in Engineering Management (4.0 GPA) and a Bachelor's in Engineering Design Technology. Combining academic excellence with hands-on project engineering experience. Successfully assisted in managing healthcare facility renovations and implemented new quality control protocols during an internship at Michael E. DeBakey VA Medical Center, while coordinating with cross-functional teams. Engineering background, strong leadership abilities, and process improvement expertise position me to effectively lead projects from conception to completion. Known for bringing an innovative approach to complex technical challenges while maintaining clear communication with all stakeholders.
Overview
3
3
years of professional experience
Work History
Smart Match Insurance Agent
Spring Venture Group
03.2023 - 04.2024
- Company Overview: leading Medicare health insurance distribution company
- As a sales agent for Spring Venture Group, I provided guidance as a trusted advisor to people needing help navigating their Medicare options while working for the leading Medicare health insurance distribution company
- Represented industry leading insurance carriers with the strongest financial ratings
- Participate in regular coaching and constant training sessions
- Utilize technology and resources to create a simplified enrollment process for clients
- Kept constant communication with clients by phone and email for sales retention
- Leading Medicare health insurance distribution company
- Successfully passed Health & Life exam, becoming a Licensed Insurance agent for multiple states
- Recognized as one of the top sales agents of my sales team
Engineering Intern
Michael E. DeBakey Houston VA Medical Center
08.2022 - 12.2022
- Selected from a highly competitive candidate pool based on academic achievement as a Bio-Medical and Project Engineering Intern
- Supported Safety Inspectors and Engineers with construction inspections
- Developed streamlined medical equipment quality check protocol in partnership with senior medical staff
- Project managed Spinal Cord Unit remodeling and construction rounds in partnership with Sr
- Engineering team
- Conducted construction and installation site visits alongside project engineers while assisting the facility management department with engineering problems and creating new solutions
- Earned Michael E DeBakey VA OSHA certification
- Trained in Bio Medical Engineering Environment of Care Rounds
- Trained in Construction Safety Rounds
- Gained hands-on experience in various engineering tools, software, and techniques to contribute effectively to multiple projects.
Senior Mobile Expert
T-Mobile
03.2021 - 06.2022
- As a Senior Mobile Expert, I worked as a brand ambassador to create energy and excitement around T-Mobile's products and services, and led the retail and sales experience
- Built strong customer relationships to understand needs in order to guide the customer's purchase decision, and problem-solve their issues
- Explored individual needs and provided hands-on demonstrations of the latest and best technology in-store
- Coached and upskilled new employees on delivering exceptional customer service
- Recognized as top 5% in sales performance throughout the Texas region consecutively for 6 months
Education
MASTERS OF SCIENCE - Engineering Management
University Of California Riverside
Riverside, California12-2024
BACHELOR OF SCIENCE - Engineering Design Technology
Sam Houston State University
Huntsville, Texas01.2022
Skills
- Microsoft Suite
- Revit
- AutoCad
- Solid Works
- Creo Parametric
- Leadership
- Agility
- Project Management
- Communication
- Relationship Building
- Innovation
- Customer Service
- Safety
- Health insurance
- Negotiation
- Insurance sales strategy
- Property examination
Timeline
Smart Match Insurance Agent
Spring Venture Group
03.2023 - 04.2024
Engineering Intern
Michael E. DeBakey Houston VA Medical Center
08.2022 - 12.2022
Senior Mobile Expert
T-Mobile
03.2021 - 06.2022
MASTERS OF SCIENCE - Engineering Management
University Of California Riverside
BACHELOR OF SCIENCE - Engineering Design Technology
Sam Houston State University