Kayla Louis
Clerk of Court & Comptroller
Altamonte Springs,FL
Summary
Tech-savvy Desktop Support Analyst possessing excellent troubleshooting skills for Windows and Mac platforms. Offering close to 5 years of experience configuring, installing and maintaining computer and telephone systems. Well-versed in efficiently resolving issues with highest standard of service and support. Experience also in purchasing, social media and website content.
Overview
7
7
years of professional experience
Work History
Purchase Agent
Seminole County Clerk Of Court And Comptroller
09.2022 - Current
- Maintained documentation for all purchases.
- Sourced and qualified bidders, obtained favorable pricing and finalized contracts.
- Collaborated with internal departments to identify and manage demand for material and services.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Analyzed and reported on inventory levels to determine purchasing requirements.
Desktop Support Analyst II
Seminole County Clerk Of Court And Comptroller
07.2018 - Current
- Installed and maintained Windows and desktop software, service packs, patches and anti-virus updates for 100+ clients.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Troubleshot various technical issues dealing with printers, network and phone systems.
- Offered assistance in implementing and developing training programs.
- Managed and monitored main helpdesk support phone line and tickets
- Managed social media accounts for company, generating interest for service releases.
- Collaborated with Department Leads and edited content on company website using WordPress.
Sales Associate
Designer Shoe Warehouse
06.2016 - 03.2018
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Stayed current on company offerings and industry trends.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Informed customers of promotions to increase sales productivity and volume.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Associate of Arts - Nursing Education
Seminole State College of Florida
Sanford, FL12.2017
Skills
- In-depth knowledge of hardware and software
- Desktop Troubleshooting
- Excellent Organizational Skills
- Effective Customer Communication
- Adaptability
- Problem-solving skills
- Listening Skills
- Detail-oriented
- Critical thinking
Languages
- English
Deputy Clerk of the Year for 2021
Achieved for my "marvelous attitude, devoted and invaluable services rendered to the office and peers.
Timeline
Purchase Agent
Seminole County Clerk Of Court And Comptroller
09.2022 - Current
Desktop Support Analyst II
Seminole County Clerk Of Court And Comptroller
07.2018 - Current
Sales Associate
Designer Shoe Warehouse
06.2016 - 03.2018
Associate of Arts - Nursing Education
Seminole State College of Florida
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