Tami Jackson-Huber
Dallas,TX
Summary
Motivated professional with a strong background in customer support and enrollment management. Demonstrated ability to manage high-volume inquiries and achieve a 95% client satisfaction rate. Committed to fostering relationships, optimizing processes, and delivering accurate results in collaborative environments.
Overview
9
9
years of professional experience
Work History
Purchase Agent
Driveway/Lithia Motors
Dallas, TX
02.2026 - Current
- Executing 50 to 70 outbound calls to targeted sales leads posting vehicles for sale.
- Guide customers through vehicle selling process and required documentation
- Handling inbound chats and calls from customers requiring assistance with vehicle offers.
- Recording all customer interactions in Salesforce.
Enrollment Advisor
Hazel Health
03.2024 - 10.2025
- Managed comprehensive enrollment process for 100+ families weekly, ensuring prompt consent collection, insurance verification, and scheduling
- Executed 50+ daily calls consistently surpassing outreach and follow-up KPIs to enhance enrollment success.
- Upheld HIPAA-compliant communication and documentation, ensuring safety and compliance for families and intake providers.
- Collaborated with cross-functional teams to optimize admissions process and elevate family intake experience.
- Managed high-volume inquiries from families and schools through phone, email, and text, delivering timely and accurate resolutions.
Reservations Team Lead
JSX
05.2023 - 03.2024
- Managed and developed team of 12 agents onboarding over 15 new hires while enhancing performance metrics by 25%
- Addressed escalated client issues achieving 95% satisfaction rate, enhancing service quality scores by 30% within six months.
- Managed high volume customer interactions by supporting agents with call and email requests.
- Oversaw VIP reservations ensuring 100% accuracy and timely service for premium clients.
- Engaged with cross-functional teams to enhance existing QA rubric
Membership/Order Experience Supervisor
Peloton
10.2018 - 08.2022
- Assisted in launching new operations site, improving workflow efficiency and speeding up order fulfillment.
- Onboarded, coached, and supervised 40+ employees, attaining 90% first-year retention rate.
- Managed timecard administration and conducted audits to resolve payroll discrepancies.
- Led weekly team meetings to discuss project updates and strategies.
- Monitored call and chat volumes to ensure adherence to service level standards.
Team Lead
Baker Botts Law Firm
05.2018 - 09.2018
- Directed team of 8 clerks overseeing 10,000+ legal documents, enhancing file retrieval speed by 40%.
- Spearheaded transition to digital record system, digitizing over 5000 files and boosting accessibility by 50%
- Secured timely project completion and precise timesheet submissions during peak periods.
- Educated new team members on digital systems and compliance procedures to uphold accuracy standards.
Records Clerk
Husch Blackwell
01.2017 - 03.2018
- Orchestrated large-scale document digitization project, scanning over 7500 physical files to improve access speed.
- Secured data integrity during digitization, achieving 100% accuracy of archived materials.
- Facilitated accelerated access to records for legal staff, enhancing efficiency in case preparation.
- Optimized documentation protocols, reducing file retrieval time by 30% for improved operational workflow.
- Minimized physical storage requirements by 20% through process optimization and enhanced file management
Education
Associate of Applied Science - Paralegal Studies
ITT Technical Institute
DeSoto, TX09-2011
Skills
- Supplier negotiation
- CRM Management
- Customer relationship management
- Salesforce
- Process optimization
- Strategic Planning
- Effective communication
- Customer engagement
- Team Leadership
- Teamwork and collaboration
- Multitasking capacity
- Professionalism
- Product knowledge
Timeline
Purchase Agent
Driveway/Lithia Motors
02.2026 - Current
Enrollment Advisor
Hazel Health
03.2024 - 10.2025
Reservations Team Lead
JSX
05.2023 - 03.2024
Membership/Order Experience Supervisor
Peloton
10.2018 - 08.2022
Team Lead
Baker Botts Law Firm
05.2018 - 09.2018
Records Clerk
Husch Blackwell
01.2017 - 03.2018
Associate of Applied Science - Paralegal Studies
ITT Technical Institute