Kayla Louis
Altamonte Springs,FL
Summary
Creative and energetic graphic designer, IT support analyst, and special projects coordinator. Successful at applying technical skills to create art that informs and engages customers. Clear communicator and collaborative team player with an eye for detail and skill in customer relations. Experienced with over five years in the technology industry and over 4 years in sales.
Overview
9
9
years of professional experience
Work History
Purchase Agent & Special Projects Coordinator
Seminole County Clerk of Court & Comptroller
09.2022 - Current
- Streamlined purchasing processes for increased efficiency, implementing new software tools and procedures.
- Managed inventory levels, ensuring optimal stock availability while minimizing excess inventory costs.
- Negotiated cost-effective deals by establishing strong supplier relationships and leveraging market knowledge.
- Coordinated with legal department to review contracts for accuracy, completeness, and adherence to relevant laws regulations.
- Maintained documentation for all purchases.
- Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
IT Support Analyst II
Seminole County Clerk of Court & Comptroller
07.2018 - 05.2023
- Streamlined support processes for increased efficiency and faster issue resolution.
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Provided exceptional customer service, consistently receiving positive feedback from clients.
- Managed multiple projects simultaneously, ensuring timely completion within scope and budget constraints.
- Trained new support analysts, contributing to the overall growth and success of the team.
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Supported users with software, hardware and network issues remotely and on site.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
Sales Associate
Designer Shoe Warehouse, DSW
06.2016 - 03.2018
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Sales Associate
Justice Tween Brands
03.2015 - 05.2016
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
Education
Associate of Arts -
Seminole State College of Florida
Sanford, FL12.2017
Skills
- Website Graphics
- Logo Design
- Procurement
- Hardware Installation
- Desktop Technical Support
- Order Processing
- Customer Service
Awards
Clerk of the year 2021; Seminole County Clerk of Court
Timeline
Purchase Agent & Special Projects Coordinator
Seminole County Clerk of Court & Comptroller
09.2022 - Current
IT Support Analyst II
Seminole County Clerk of Court & Comptroller
07.2018 - 05.2023
Sales Associate
Designer Shoe Warehouse, DSW
06.2016 - 03.2018
Sales Associate
Justice Tween Brands
03.2015 - 05.2016
Associate of Arts -
Seminole State College of Florida
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