Jason Brian Alcee
Naples,FL
Summary
Dynamic professional with a robust background in customer service and hospitality, developed through diverse roles in hotels and the food service industry. Currently serving as a Front Desk Agent and Valet at Edgewater Beach Hotel, skilled in managing guest check-ins and check-outs, coordinating vehicle services, and ensuring a welcoming experience that fosters lasting relationships with returning guests. Previous experience as a Food Runner at Whole Foods and a Guest Service Representative at Mission BBQ involved close collaboration with team members to deliver timely service while maintaining a positive dining atmosphere. Eager to transition into multimedia, design, and digital marketing, actively developing creative and technical skills to merge strong communication abilities with innovative digital tools for impactful content creation and marketing strategies.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Edgewater Beach Hotel
1901 Gulf Shore Blvd N, Naples, FL 34102
02.2025 - Current
- Coordinated check-in and check-out processes, maintaining high standards of service and operational efficiency.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Valet
Edgewater Beach Hotel
1901 Gulf Shore Blvd N, Naples, FL 34102
02.2025 - Current
- Implemented strategies for vehicle parking operations, focusing on traffic efficiency and guest experience.
- Facilitated training sessions for new valet staff on customer service excellence and vehicle handling protocols.
- Coordinated with hotel staff to streamline guest check-in and check-out processes.
- Provided exceptional service by greeting guests promptly and assisting with luggage transportation.
FOOD RUNNER
Whole Foods
Naples, Florida
10.2024 - 03.2025
- Effectively communicated with chefs, servers and other kitchen staff to deliver meals on time.
- Provided excellent customer service by being attentive to guests' needs and requests.
- Provided superior customer service by quickly and efficiently delivering food to guests.
GREAT SERVICE REPRESENTATIVE
Mission BBQ
Naples, Florida
02.2023 - 08.2024
- Utilized active listening techniques to accurately assess customer needs and provide effective resolutions.
- Performed administrative duties such as filing documents, entering data into the system, and answering phones.
- Assisted customers in navigating complex systems or processes, displaying patience and understanding.
Education
Bachelor of Arts - Digital Marketing
Florida SouthWestern State College
Fort Myers, FL05-2029
Skills
- Efficient learner
- Customer service
- Strong work ethic
- Team-oriented approach
- Logo creation
- Logo design
- Branding
- Adobe creative suite
- Digital design
- Illustration
- Typography design
- Video editing
- Web design
- Marketing media
- Adobe after effects
- Interactive design
- Website graphics
- Website design
- Layout design
- Visual design
- Digital graphics
- Digital design expertise
- Social media design
- Hospitality services
- Time management
- Guest relations
- Guest services
- Problem-solving skills
- Cash handling
- Skilled in digital technologies
Languages
English
Native or Bilingual
Timeline
Front Desk Agent
Edgewater Beach Hotel
02.2025 - Current
Valet
Edgewater Beach Hotel
02.2025 - Current
FOOD RUNNER
Whole Foods
10.2024 - 03.2025
GREAT SERVICE REPRESENTATIVE
Mission BBQ
02.2023 - 08.2024
Bachelor of Arts - Digital Marketing
Florida SouthWestern State College