KAYLA LUNA
Harlingen,TX
Summary
Dynamic professional with extensive experience at CVS Health and a proven track record in prescription processing and effective communication. Skilled in compliance verification and problem resolution, I excel at ensuring data accuracy and fostering teamwork to enhance customer satisfaction. Committed to delivering exceptional service and maintaining high standards in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Enrollment Processing Rep II
Nelnet Student Loan Services
Lincoln, Nebraska
09.2022 - 05.2025
- Processed student loan applications efficiently and accurately.
- Reviewed documentation for compliance with federal regulations.
- Updated loan status in internal databases promptly.
- Monitored workflow to ensure timely application processing.
- Performed data entry tasks to enter customer information into the system.
- Cross-referenced data from multiple sources to verify accuracy of information entered into the system.
Customer Care Representative
American Customer Care
, TX
03.2022 - 09.2022
- Responded to customer inquiries via phone and online channels.
- Managed customer accounts and updated personal information accurately.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Escalated unresolved issues requiring further investigation or specialized expertise.
Customer Care Representative
CVS Health
, TX
12.2021 - 03.2022
- Responded to customer inquiries via phone and online channels.
- Assisted customers with prescription refills and medication information.
- Resolved customer complaints while maintaining a positive experience.
- Collaborated with pharmacy staff to ensure accurate order processing.
- Managed customer accounts and updated personal information accurately.
- Documented interactions in customer management systems for future reference.
Youth Care Worker Floor Lead
Elevation HR
Donna, Texas
03.2021 - 08.2021
- Supervised daily activities for youth in residential care settings.
- Implemented behavior management strategies to promote positive interactions.
- Monitored emotional and physical well-being of residents throughout shifts.
- Maintained accurate documentation of incidents and behavioral observations.
- Established and maintained environment, encouraging teamwork, collaboration and ethical behavior.
- Ensured compliance with state regulations pertaining to child welfare services delivery.
Unemployment Customer Service Representative
Senture LLC
, TX
06.2020 - 08.2020
- Managed customer inquiries via phone, email, and chat channels.
- Resolved customer complaints effectively and professionally.
- Documented customer interactions in the CRM system accurately.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Certified Pharmacy Technician
CVS Health
Harlingen, Texas
06.2018 - 08.2020
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Assisted pharmacists with medication preparation and patient consultations.
- Managed inventory levels and restocked shelves to ensure availability of medications.
- Processed prescription orders using pharmacy management software efficiently.
- Trained new staff on pharmacy procedures and customer service best practices.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Performed administrative duties such as filing, data entry, answering phones.
Education
High School Diploma - Pharmacy
South Texas Academy For Medical Professions
Olmito, TX06-2018
Skills
- Loan processing
- Compliance verification
- Database management
- Documentation skills
- Workflow monitoring
- Team collaboration
- Problem resolution
- Time management
- Effective communication
- Prescription processing
- Insurance claims management
- Inventory management
- Pharmacy software utilization
- Medication preparation
- Data accuracy verification
Certification
CERTIFIED PHARMACY TECHNICIAN 06/2018 - Present
Languages
ENGLISH Native, SPANISH Fluent
Timeline
Enrollment Processing Rep II
Nelnet Student Loan Services
09.2022 - 05.2025
Customer Care Representative
American Customer Care
03.2022 - 09.2022
Customer Care Representative
CVS Health
12.2021 - 03.2022
Youth Care Worker Floor Lead
Elevation HR
03.2021 - 08.2021
Unemployment Customer Service Representative
Senture LLC
06.2020 - 08.2020
Certified Pharmacy Technician
CVS Health
06.2018 - 08.2020
High School Diploma - Pharmacy
South Texas Academy For Medical Professions
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