Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ysidra Gomez

Sweetwater,TX

Summary

Accomplished Senior Enrollment Coach at Texas State Technical College, adept in effective communication and loan processing, significantly contributed to institutional growth through strategic initiatives and exceptional customer service. Demonstrated leadership in cross-functional teams, enhancing customer satisfaction and streamlining admissions and financial aid processes. Excelled in multitasking, managing a large caseload with a focus on building relationships and achieving results.

Overview

8
8
years of professional experience

Work History

Senior Enrollment Coach

Texas State Technical College
11.2019 - Current
  • Participated in cross-functional committees focused on strategic-initiatives aimed at enhancing overall institutional growth goals.
  • Delivered exceptional customer service throughout the admissions process, addressing inquiries via phone, email, or in-person appointments efficiently.
  • Collaborated with financial aid office staff to help students understand available funding options and navigate the application process.
  • Managed a large caseload of prospective students, monitoring progress from initial inquiry through enrollment decision.

Paraprofessional

Sweetwater Independent School District
08.2018 - 11.2019
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Facilitated small group activities to reinforce learning concepts and encourage peer collaboration.
  • Participated in ongoing professional development opportunities to stay current on best practices in early childhood education.
  • Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.

Assistant Manager

Sunbelt Credit
06.2017 - 06.2018
  • Managed multiple priorities simultaneously while consistently meeting deadlines for loan closings and disbursements.
  • Maintained organized records, facilitating efficient retrieval of information for audits and regulatory examinations.
  • Assisted in maintaining a high level of customer satisfaction by addressing concerns and providing timely responses to inquiries.
  • Worked closely with borrowers to gather required documentation, ensuring timely submission and approval of loans.

Account Specialist

Western Finance
07.2016 - 04.2017
  • Worked closely with borrowers to gather required documentation, ensuring timely submission and approval of loans.
  • Completed routine and complex account updates to resolve problems.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.

Education

Some College (No Degree) - Psychology

The University of Texas At San Antonio
San Antonio, TX

Some College (No Degree) - Psychology

Howard College
San Angelo, TX

Some College (No Degree) - Psychology

Texas A&M University- Corpus Christi
Corpus Christi, TX

Skills

  • Effective Communication
  • Group leadership
  • Personable and friendly
  • Building Relationships
  • Closing assistance
  • Compliance knowledge
  • Loan Processing
  • File processing
  • Cash Handling
  • Customer Service
  • Multitasking

Timeline

Senior Enrollment Coach

Texas State Technical College
11.2019 - Current

Paraprofessional

Sweetwater Independent School District
08.2018 - 11.2019

Assistant Manager

Sunbelt Credit
06.2017 - 06.2018

Account Specialist

Western Finance
07.2016 - 04.2017

Some College (No Degree) - Psychology

The University of Texas At San Antonio

Some College (No Degree) - Psychology

Howard College

Some College (No Degree) - Psychology

Texas A&M University- Corpus Christi
Ysidra Gomez