Miriam Shiran Lee
Colorado Springs,CO
Summary
Dynamic enrollment management professional with extensive experience in higher education, excelling in student engagement and compliance standards. Proven track record in career counseling and relationship building, enhancing student success and satisfaction. Adept at guiding diverse populations through complex processes, ensuring clarity and fostering a supportive environment for academic achievement.
Overview
12
12
years of professional experience
Work History
Senior Enrollment Coach
Education Dynamics
Lenexa, Kansas
09.2025 - Current
- Coordinated enrollment and application processes for multiple accounts, ensuring compliance with admission standards.
- Guided students through application and admission requirements, enhancing their understanding and preparedness.
- Addressed client inquiries and concerns, providing timely resolutions to enhance client satisfaction.
Enrollment Advisor
StrongMind
Chandler, Arizona
12.2024 - 06.2025
- Delivered tailored guidance and support to students and families, addressing individual needs and concerns.
- Guided parents and prospective students through enrollment process, ensuring clarity and understanding.
- Collected and organized required documentation for enrollment, facilitating smooth processing.
Career Transition Counselor
Phoenix Job Corps
Phoenix, Arizona
03.2024 - 12.2024
- Delivered personalized career counseling to guide students in achieving career goals.
- Built supportive relationships with students nearing program completion to enhance job readiness.
- Met placement goals for students moving into the career phase.
- Collaborated with departments to coordinate job fairs and skills showcases for student engagement.
Student Success Coach
Sonoran Desert Institute
Tempe, Arizona
12.2022 - 07.2023
- Conducted academic coaching, guiding students in developing tailored academic plans for success.
- Managed caseload of first-time college and transfer students, ensuring personalized support.
- Connected students with academic personnel and support resources to facilitate their success.
- Assisted students in navigating online classrooms and building self-efficacy for independent learning.
Enrollment Manager
United States University
Phoenix, Arizona
12.2019 - 12.2022
- Led team of enrollment advisors, fostering collaboration and accountability.
- Created and managed new Enrollment Advisor training.
- Conducted monthly one-on-ones with team members to align on productivity and development goals.
- Analyzed recorded calls to evaluate advisor performance and ensure compliance with standards.
- Interviewed, assisted, and completed the enrollment process for new and past student inquiries.
Enrollment Advisor
United States University
Phoenix, Arizona
12.2017 - 12.2019
- Counseled and guided potential students on diverse courses and programs, supporting their career development.
- Resolved issues experienced by students during enrollment and registration processes, enhancing overall student experience.
- Maintain recommended monthly conversion.
- Produced articles for LinkedIn to develop more interest in USU programs.
- Trained new employees on company policies and procedures.
- Created weekly updates for enrollment advisors to streamline communication and improve enrollment strategies.
Enrollment Advisor
Aspen University
Scottsdale, Arizona
05.2017 - 12.2017
- Directed students through admission/enrollment process to ensure smooth onboarding.
- Aligned student needs with Aspen University benefits to enhance enrollment experience.
- Managed pipeline of potential students to facilitate enrollment.
Enrollment Advisor
Pearson Education Management
Chandler, Arizona
09.2016 - 12.2016
- Managed pipeline of prospective students, facilitating enrollment process.
- Communicated next steps for enrollment, ensuring clarity for prospective students.
- Directed students with a consultative process.
- Monitored daily efficiency metrics, identifying opportunities for process enhancement.
Academic Counselor
South University
Chandler, Arizona
08.2015 - 11.2015
- Monitored student performance to proactively address risks of academic failure.
- Counselled students to develop strategies for overcoming academic challenges.
- Scheduled classes for students to ensure timely progress towards academic goals.
- Audited student schedules to determine candidacy for graduation.
Enrollment Representative
University of Phoenix
Phoenix, Arizona
02.2014 - 06.2015
- Guided students through enrollment process to ensure successful transitions.
- Built relationships with students to enhance engagement and support.
- Provided students with tools for success to foster academic achievement.
- Tracked student progress through regular assessments.
Education
Master in Business Administration -
United States University
San Diego, California06.2021
Master of Arts - Organizational Leadership
Malone University
Canton, Ohio12.2012
Bachelor of Science - Healthcare Administration
University of Phoenix
Phoenix, Arizona02.2010
Skills
- Enrollment management
- Academic advising
- Student engagement
- Compliance standards
- Career counseling
- Relationship building
Timeline
Senior Enrollment Coach
Education Dynamics
09.2025 - Current
Enrollment Advisor
StrongMind
12.2024 - 06.2025
Career Transition Counselor
Phoenix Job Corps
03.2024 - 12.2024
Student Success Coach
Sonoran Desert Institute
12.2022 - 07.2023
Enrollment Manager
United States University
12.2019 - 12.2022
Enrollment Advisor
United States University
12.2017 - 12.2019
Enrollment Advisor
Aspen University
05.2017 - 12.2017
Enrollment Advisor
Pearson Education Management
09.2016 - 12.2016
Academic Counselor
South University
08.2015 - 11.2015
Enrollment Representative
University of Phoenix
02.2014 - 06.2015
Master in Business Administration -
United States University
Master of Arts - Organizational Leadership
Malone University
Bachelor of Science - Healthcare Administration
University of Phoenix