Sloane K. Lopez
Bakersfield,USA
Summary
Dynamic leader with extensive experience in guiding admissions teams and developing effective enrollment strategies. Proven ability to leverage strong analytical skills to evaluate and enhance admissions processes, driving continuous improvement. Committed to fostering inclusive and collaborative team environments that align with organizational goals and promote efficiency. Recognized for a track record of achieving results through innovative approaches and strategic thinking.
Overview
11
11
years of professional experience
Work History
Enrollment Services Senior Associate
Carrington College
02.2024 - Current
- Collaborated with enrollment services director to relay team performance metrics, offering valuable operational insights and implementing strategic enrollment initiatives.
- Provided tailored guidance to prospective students throughout admissions journey, enhancing their experience from initial inquiry to enrollment.
- Implemented comprehensive training sessions for admissions advisors, emphasizing effective communication techniques and performance improvement strategies.
- Analyzed team enrollment data to uncover opportunities for strategic growth.
- Guided new team members through training processes, reinforcing a culture of collaboration and shared success.
- Cultivated a supportive environment for other associates, encouraging growth and achievement of professional goals.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
- Organized admission events, including open houses and information sessions, to facilitate communication between staff and potential students.
- Provided training and mentorship to junior staff on admissions procedures and best practices for candidate evaluation.
- Collaborated with academic departments to align admissions criteria with program goals, enhancing overall admission quality.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Collaborated with faculty and staff to develop a comprehensive orientation program for incoming students.
- Assisted in leading weekly team meetings focused on goal alignment, performance tracking, and the reinforcement of admissions best practices.
- Provided individual coaching to underperforming advisors, resulting in improved conversion rates and stronger student engagement.
- Partnered with Enrollment Services Director to assess staffing needs, contribute to hiring decisions, and maintain performance standards.
- Maintained open communication channels for advisors to express concerns, request resources, and receive timely support on student cases.
- Played a key role in maintaining team morale and urgency during peak enrollment periods through motivation, accountability, and goal-focused leadership.
- Developed and implemented outreach strategies to increase prospective student engagement and enrollment rates.
Admissions Advisor
San Joaquin Valley College
09.2023 - 02.2024
- Conducted assessments of student abilities and provided guidance on degree programs aligned with identified strengths.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Reviewed and discussed new students' academic credentials, interests, and educational goals.
- Identified and addressed concerns of incoming students and parents.
- Compiled necessary paperwork and applications to ensure smooth initiation of student enrollment procedures.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Provided resources to support students in achieving career goals.
- Facilitated comprehensive education on college admissions processes.
- Assisted individuals in identifying and resolving personal or social barriers to enhance enrollment decision-making.
- Advised students on educational, career and social opportunities.
- Facilitated student development of organizational, time management, and study skills.
- Developed and implemented student guidance plans to foster academic success.
- Assisted students in exploring and selecting career paths.
- Advised prospective students on program offerings and enrollment procedures.
- Conducted informational sessions to enhance understanding of educational opportunities.
- Assisted in meeting annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic year.
- Expanded outreach opportunities by representing the institution at college fairs and community events promoting higher education.
- Assisted in creation of promotional materials, effectively communicating unique benefits of our institution.
- Helped plan and implement open house events, showcasing campus and facilities to interested families.
Tier One Technical Advisor
Bakersfield Community College
12.2022 - 09.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Supported staff on special assignments.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Built and maintained relationships with college admissions offices.
- Taught students to navigate college applications process.
- Assisted with admissions process, financial aid process and obstacles that arose.
- Increased customer service success rates by quickly resolving issues.
- Developed and implemented strategies to streamline office operations.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Performed wide-ranging administrative, financial and service-related functions.
- Trained and supervised employees on office policies and procedures.
- Proofread and edited documents for accuracy and grammar.
- Completed daily logs for management review.
AppleCare Technical Support Supervisor
AppleCare+
05.2015 - 11.2022
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Utilized leadership abilities and problem-solving techniques to ensure efficient team operations and organized workflows.
- Coordinated efforts with staff to ensure alignment and attainment of established performance targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in the company manual to set forth expectations comprehensibly and consistently.
- Evaluated employee performance and coached and trained to improve weak areas.
- Conducted routine inspections to check quality and compliance with established specifications.
- Developed and implemented customer service policies to enhance satisfaction.
- Boosted team performance by developing customer service training materials and conducting service training.
- Solicited customer feedback to identify and improve on areas of weakness.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
High School Diploma -
Purcell High School
Purcell, OK05-2014
Associates of Arts (AA) - undefined
Bakersfield College
Bakersfield, CA01-2024
Skills
- Team leadership
- Performance monitoring
- Time & Task Management
- Training and mentoring
- Policy Interpretation
- Active Listening
- Enrollment forecasting
- Compliance monitoring
- Student recruitment
- Collaborative Problem-solving
- Enrollment Management
- Student Counseling
Timeline
Enrollment Services Senior Associate
Carrington College
02.2024 - Current
Admissions Advisor
San Joaquin Valley College
09.2023 - 02.2024
Tier One Technical Advisor
Bakersfield Community College
12.2022 - 09.2023
AppleCare Technical Support Supervisor
AppleCare+
05.2015 - 11.2022
Associates of Arts (AA) - undefined
Bakersfield College
High School Diploma -
Purcell High School