Kayla Luttrell
Greenwood,IN
Summary
Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Executive Assistant
Northwestern Mutual
Greenwood, Indiana
02.2024 - 07.2024
- Created and maintained up-to-date records related to customer accounts or financial transactions.
- Monitored incoming emails and responded accordingly in a timely manner.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Maintained confidential records and files related to executive operations.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
Warehouse Clerk
Amazon
Indianapolis, IN
12.2022 - 01.2024
- Received, unpacked and inspected incoming shipments of merchandise.
- Identified, counted and verified stock items.
- Maintained accurate inventory records using computerized tracking system.
- Operated forklift to move materials within the warehouse facility.
Customer Service Representative
Express Employment Professionals
Greenwood, Indiana
02.2022 - 12.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
Anthem Insurance Company
Indianapolis, IN
09.2021 - 02.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Arts - English And Communication
Ivy Tech Community College of Indiana
Indianapolis, IN05.2015
Bachelor of Arts - English And Communication - Professional Writing
IUPUI
IndianapolisSkills
- Organizational strengths
- High-energy attitude
- Process optimization
- Courteous demeanor
- Microsoft Office expertise
- Problem-solving abilities
- Inbound and outbound calling
- Office equipment proficiency
- Call center experience
- Task coordination
- Data accuracy
- Word Processing
Timeline
Executive Assistant
Northwestern Mutual
02.2024 - 07.2024
Warehouse Clerk
Amazon
12.2022 - 01.2024
Customer Service Representative
Express Employment Professionals
02.2022 - 12.2022
Customer Service Representative
Anthem Insurance Company
09.2021 - 02.2022
Associate of Arts - English And Communication
Ivy Tech Community College of Indiana
Bachelor of Arts - English And Communication - Professional Writing
IUPUI
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