KAYLA LYONS
Manson,NC
Summary
Dynamic professional with experience in providing customer service and financial advice. Proven track record of delivering excellent customer service and achieving sales targets. Adept at researching market trends, developing and maintaining customer relationships and ensuring compliance with federal regulations. Committed to helping clients build wealth and achieve financial stability.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Financial Services Representative
Carter Bank & Trust
01.2023 - Current
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
Head Cashier
Lowe's Home Improvement
04.2019 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
ASSISTANT CUSTOMER SERVICE MANAGER
Food Lion
08.2013 - 03.2019
- Maintained knowledge of company products and services to promptly resolve complaints and concerns
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Assisted staff with resolving complex customer issues and implementing targeted solutions
Education
HIGH SCHOOL DIPLOMA -
J.F. Webb High School
Oxford, NC05.2012
Skills
- Opening and closing procedures
- Conflict Management
- Effective planning
- Leadership development
- Financial services
- Customer relationship management
- Cash management
Certification
Certified Notary Public
Timeline
Financial Services Representative
Carter Bank & Trust
01.2023 - Current
Head Cashier
Lowe's Home Improvement
04.2019 - Current
ASSISTANT CUSTOMER SERVICE MANAGER
Food Lion
08.2013 - 03.2019
HIGH SCHOOL DIPLOMA -
J.F. Webb High School
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