Sarah Oakes
VIRGINIA
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in all areas and flexible with changing business needs also an organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Overview
7
7
years of professional experience
Work History
Financial Services Representative
Carter Bank & Trust
Martinsville, VA
08.2023 - 08.2024
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Conducted regular self-assessments of performance to identify areas for growth or improvement within the role of a Teller.
- Maintained friendly and professional customer interactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Educated customers on use of banking website and mobile apps.
Cashier/ Cook
Rangeley 102
02.2020 - 08.2023
- Restocked and organized merchandise.
- Welcomed customers and helped determine their needs.
- Upsold additional products and services to customers, increasing revenue.
- Checked personal identifications during alcohol and tobacco sales.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Stocked, tagged and displayed merchandise as required.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Sandwich Artist
SUBWAY®Restaurants
01.2018 - 02.2020
- Reconciled receipt totals, cash and credit payments to address shortages.
- Trained team members to prepare sandwiches and other items according to instructions.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Completed milkshakes and ice cream desserts for customers.
Education
High School Diploma -
Bassett High School
Bassett, VA05.2019
Skills
- Identification Checks
- Sales Expertise
- Staff Training
- Cash Management
- Product and Service Sales
- Heavy Lifting
- Safe Food Handling
- Restocking
- Hospitality and Accommodation
- Station Preparation
- Loyalty Program Promotion
- Guest Satisfaction
- Cooperative Attitude
- Payment Collection
- Teamwork and Collaboration
- Cleaning and Sanitizing
- Merchandise Restocking
- Chopping Vegetables
- Order Taking
- Store Opening and Closing
- Refund Handling
- Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
A person who never made a mistake never tried anything new.
Albert Einstein
Timeline
Financial Services Representative
Carter Bank & Trust
08.2023 - 08.2024
Cashier/ Cook
Rangeley 102
02.2020 - 08.2023
Sandwich Artist
SUBWAY®Restaurants
01.2018 - 02.2020
High School Diploma -
Bassett High School
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