Kayla Maas
College Student, Psychology Major
Austin,TX
Summary
Reliable and upbeat Sale Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Sales Associate
Healthy Pet Austin
Austin, TX
12.2022 - Current
- Engage over 50 customers daily, providing personalized assistance and product knowledge to meet their needs and enhance their shopping experience
- Maintain an in-depth understanding of product features and benefits, effectively communicating this knowledge to customers to drive sales
- Ensure accuracy in transactions, processing payments and returns efficiently while maintaining high level of attention to detail
Patient Care Advocate
Bee Cave Veterinary Clinic
Cave, TX
06.2022 - 01.2023
- Managed over 100 client inbound and outbound daily communications, ensuring professional and positive experience for clients
- Conducted efficient data entry and evaluation tasks to maintain accurate records
- Produced detailed reports for diverse stakeholders, including clients, managers, doctors, and regional/national specialists
- Implemented patient triage protocols based on owner input, optimizing appointment scheduling and healthcare service delivery
- Upheld confidentiality requirements and regulatory compliance guidelines
Sales Associate
Circuit of the Americas
Austin, TX
04.2021 - 07.2022
- Supported overall team objectives through meticulous attention to detail and unwavering integrity, contributing to positive work environment
- Consistently exceeded customer and management expectations, delivering exceptional service and fostering positive relationships with clients
- Demonstrated commitment to safety by consistently adhering to department and company safety guidelines, ensuring secure and compliant work environment
Education
Bachelor of Arts - Psychology (Expected Graduation May 2024)
Texas State University
San Marcos, TX 08.2019 - Current
Skills
Detail-Oriented
Strong Verbal and Written Communication
Professional demeanor
Product and service sales
Relationship building
Social perceptiveness
Exceptional customer service
Problem-solving skills
Upselling
Additional Information
- Dean’s list Fall 2019, Spring 2020, Fall 2020, Spring 2021
- Psi Chi Honor Society Lifetime Member
Timeline
Sales Associate
Healthy Pet Austin
12.2022 - Current
Patient Care Advocate
Bee Cave Veterinary Clinic
06.2022 - 01.2023
Sales Associate
Circuit of the Americas
04.2021 - 07.2022
Bachelor of Arts - Psychology (Expected Graduation May 2024)
Texas State University
08.2019 - Current