Kayla Macnab
The Dalles,OR
Summary
Managed bookkeeping for 30+ clients per month under the supervision of a licensed accountant. Prepared and delivered monthly profit and loss statements and balance sheets for client review. Accurately recorded all financial transactions with strong attention to detail and proactively addressed questions to ensure complete, accurate, and timely monthly reports.
I bring extensive experience in customer service and professional communication, consistently interacting with clients in a respectful and courteous manner. Demonstrated ability to handle conflicts effectively while building and maintaining strong client relationships, which has been a key component of professional success. Developed a strong understanding of workplace safety, responsibility, and patience, with the ability to remain composed and professional in a variety of situations.
Overview
7
7
years of professional experience
Work History
Bookkeeper/Client Service Specialist
P.R. Kaseberg CPA / Hemlock Tax
The Dalles, OR
08.2023 - Current
- Assisted in maintaining accurate financial records and data entry.
- Generated monthly reconciliations of accounts to ensure accuracy.
- Organized and maintained filing systems for documentation and reports.
- Maintained professional relationships with clients through clear, courteous, and responsive communication.
- Communicated effectively with clients to understand needs, answer questions, and provide timely updates.
- Resolved client inquiries and complaints with professionalism and empathy.
Grain Elevator Operator
Mid Columbia Producers
Moro, OR
07.2023 - 08.2023
- Operated and maintained grain handling equipment, ensuring optimal performance and safety compliance.
- Conducted routine inspections of storage facilities to identify maintenance needs and ensure operational efficiency.
- Collaborated with team members to streamline workflows, enhancing productivity in grain operations.
- Maintaining a clean environment to ensure safety and cleanliness of the wheat products.
- Opening and closing elevator.
Barista
Dutch Bros
The Dalles, OR
02.2023 - 06.2023
- Prepared beverages following standardized recipes to ensure quality and consistency.
- Provided exceptional customer service, fostering positive experiences and repeat business.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Bus Boy/Drive Through
Spooky's
The Dalles, OR
02.2022 - 07.2022
- Confirmed speed of service for all food orders while minimizing errors and complaints, with the highest levels of customer service.
- following proper cleaning methods to avoid born illnesses.
- Prompted efficiency and enhanced operational efficiency by en suring safety protocols, restocking, and delivering to customers with the upmost productivity.
- Team player when there was a shorten of business by helping in kitchen and other areas that needed more hands on to enhance quality service and professionalism for the establishment.
Cashier
Coastal Farm & Ranch
The Dalles, OR
05.2021 - 07.2021
- Processed sale transactions
- Calculate the cost of products and services.
- Calculate and return change when required by the payment method.
- Maintain adequate change denomination in the cash drawer and request additional change.
- Reconcile cash drawers and sales receipts.
- Provide the upmost customer service and be diligent in providing accurate and balanced register.
Seed Plant Technician
Mid Columbia Producers
Wasco, OR
07.2020 - 09.2020
- Collaborated with team members to carry out efficient work with optional safety and achieve timetables.
- Contribute to team results with task that require group efforts and fast paced efficiency.
- Operated scales and weighing trucks to safely move and transport wheat while observing safety protocols and implementing best practices.
- Maintained work areas ensuring work areas were clean for maximum productivity and safety and adhered to company policies.
- Devoted special emphasis to punctuality and work to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Child Care Provider
Husky Daycare
Wasco, OR
01.2020 - 05.2020
- Supervised daily activities, ensuring a safe and engaging environment for children.
- Maintained cleanliness and safety standards within the daycare facility to ensure compliance with regulations.
- Communicated effectively with parents regarding children's progress.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Bus Boy
Spookys Pizza Restaurant
The Dalles, OR
07.2019 - 08.2019
- Confirmed speed of service for all food orders while minimizing errors and complains, with the highest levels of customer service.
- Following proper cleaning methods to avoid born illnesses.
- Promoted efficiency and enhanced operational efficiency by ensuring safety protocols, restocking, and delivering to customers with the upmost productivity.
- Team player when there was a shorten of business by helping in kitchen and other areas that needed more hands on to enhance quality service and professionalism for the establishment.
Seed Plant Technician
Mid Columbia Producers
Wasco, OR
07.2019 - 08.2019
- Collaberated with teammembers to carry out effecient work wirh optimal safety and acheieve timetables.
- Contribute to team results with task that require group efforts and fast paced effeciency.
- Operated scales and weighing trucks to safely move and transport wheat while observing saety protocols and implementing best practices.
- Maintained work areas ensuring work areas were clean for maximum productivity and safety and adheared to company policies.
- Devoted special emphasis to punctuality and work to maintain outstanding attendance record, consistently arriving to work ready to start immediatly.
Education
High School Diploma -
Sherman County Jr Sr High School
Moro, ORSkills
- Communication / Customer service
- Teamwork
- Willingness to learn
- Organization
- Conflict Resolution / Patience
- Active listening
- Professional appearance and behavior
- Positive attitude
- Following procedures
Timeline
Bookkeeper/Client Service Specialist
P.R. Kaseberg CPA / Hemlock Tax
08.2023 - Current
Grain Elevator Operator
Mid Columbia Producers
07.2023 - 08.2023
Barista
Dutch Bros
02.2023 - 06.2023
Bus Boy/Drive Through
Spooky's
02.2022 - 07.2022
Cashier
Coastal Farm & Ranch
05.2021 - 07.2021
Seed Plant Technician
Mid Columbia Producers
07.2020 - 09.2020
Child Care Provider
Husky Daycare
01.2020 - 05.2020
Bus Boy
Spookys Pizza Restaurant
07.2019 - 08.2019
Seed Plant Technician
Mid Columbia Producers
07.2019 - 08.2019
High School Diploma -
Sherman County Jr Sr High School