- Enjoy participating in [activity] for overall physical and mental well-being
- Passionate about balancing physical health with mental and emotional wellness
- Regularly practice mindfulness and meditation for overall wellness
Omayra Creazzo
Surprise,AZ
Summary
Results-driven professional prepared for role in management. Extensive experience in optimizing team engagement and improving client relations,customer service operations. Known for strong team collaboration and adaptability to changing needs. Proficient in service improvement strategies and conflict resolution.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Case Services Specialist
Jefferson County Human Services Department
02.2024 - Current
- I perform a variety of job duties for the Division of Children, Youth and Families (CYF). My priorities are to maintain records, forms and documents in a prescribed manner.
- Prepare written documentation ensuring accuracy and clarity, emphasizing verification of information and resolving unclear or contradictory information.
- Manage and organize review schedules, coordinating with County Caseworkers and State Reviewers. I compile findings and disseminate reports to proper personnel.
- I recognize caseworkers with a certificate of achievement as directed.
- I utilize management systems such as CAT, TRAILS, OUTLOOK, GOOGLE MEETS, GOOGLE CALENDAR, GOOGLE SHEETS, XCEL, TEAMS and WEBEX.
- I volunteer to take additional trainings to learn more about my role and how it effects the CYFAP Department as whole weather or not it directly relates to my job tasks.
- I am self motivated, 99% remote and meet deadlines efficiently.
- I have volunteered to assist in taking children in Foster Care on Hiking activities as a committee member of the Adventure Club. I am also a committee member of the Organizational Health Committee and the Recruitment Retention Belonging Committee for the Human Services Building.
Business Development Manager
Camping World
08.2022 - 12.2023
- Managed the Internet Lead and the Receptionist Department.
- Hired, supported, and held accountable the staff for both the Internet Lead and the Receptionist departments
- Trained the Sales Associates in their responsibilities in an effort to keep metrics up for the entire dealership
- Monitored metrics daily and had daily and monthly meetings with my staff to ensure consistency in meeting targets.
- Managed the schedule for both Internet Lead and the Receptionist departments.
- Trained new hires in both Sales, and Receptionist departments.
- Attended weekly meetings with management and collaborated to ensure RVs were being delivered on time.
- Led the Internet Lead/Sales Department in receiving a Bronze award for top Sales and Appointments set for the 1st annual RV Show.
- I am reliable and self-motivated. I believe in providing exceptional customer service and team engagement.
Business Development Representative
Camping World
10.2021 - 08.2022
- Was awarded the quarterly bomb award for appointment set to outbound calls at 36%
- Consistently achieve goals to contact clients, set appointments and successfully close the appointments.
- E-Lead sold has been consistently above 10%
- Achieves goal of 100+ calls a day
- Closely monitors my leads/holds product specialist accountable
- Participate in Team Building and Team Engagement activities.
- Obtained my Colorado State Sales License in August of 2022
- Received the Quarterly Bomb Award for exceeding various metrics for the quarter.
- Was promoted from Receptionist position (Aug 2021) to BDR (Oct 2021)then from BDR To BDM in Aug 2022.
Store Manager
Walgreens
05.2010 - 07.2021
- Managed day to day store and pharmacy operations, scheduling, ordering, hiring and terminations.
- Complied and enforced with company policies and procedures, and reached out for guidance as necessary.
- Trained and operated SIMS (Strategic Inventory Management Services)
- Creatively improved metrics at various stores to meet goals, but incorporating suggestions from the team.
- Participated in Toys for Tots, Susan B Komen for the Cure, and Centura Health Events.
- Over saw Flu Shot Clinics, COVID Clinics at the Village at Belmar (retirement community)
- Simultaneously was a Loss Prevention Business Partner from 2017-2018
- Community involvement which included supporting Pride Festival for 3 years in a row followed by supporting the Susan B Komen Breast Cancer Annual Walks.
- Maintained Pharmacy Tech Certification.
Hotel Manager
Extended Stay America
09.2004 - 07.2010
- Managed Housekeeping, Maintainance and Sales departments.
- Successfully achieved Sales and Occupancy Goals
- Hired, trained, coached, and celebrated staff.
- Built partnerships with local business to offer additional benefits for Hotel Guests that were not included; breakfast, coffee, snacks and discount activity cards.
- Monitored Accounts Receivables
Education
Bachelor of Arts and Science - Psychology
University of Colorado at Denver
12.2002
Skills
- Self-Starter/ Self Motivating
- Leadership Skills
- Communication / Customer Service
- Organized / Detailed Oriented
- Time Management
- Track and Achieve Metrics
- Employee Engagement
- Community Involvement
- Skilled with XCEL,Outlook,WebEx, Google Meets, Type 59 WPM
- I have the desire and willingness to learn more
Accomplishments
Going Above and Beyond Award for Jeffco CYFAP department in 2025.
Bronze Award for Top Sales and E-Leads at Camping World in 2022.
Quarterly Bomb Award at Camping World in 2021
Customer Service employee of the month 3 months in a row for Walgreens.
Affiliations
Committee Team Member for Adventure Club with Jefferson County, CO
Committee Team Member for Organizational Health Committee with Jefferson County, CO
Committee Team Member for Recruitment Retention Belonging Committee with Jefferson County , CO
Certification
Certified Notary for the State of Colorado
Certified in Finger Printing
Interests
Timeline
Case Services Specialist
Jefferson County Human Services Department
02.2024 - Current
Business Development Manager
Camping World
08.2022 - 12.2023
Business Development Representative
Camping World
10.2021 - 08.2022
Store Manager
Walgreens
05.2010 - 07.2021
Hotel Manager
Extended Stay America
09.2004 - 07.2010
Bachelor of Arts and Science - Psychology
University of Colorado at Denver
Awards
2023 Gold and Bronze Award for Most appointments set and shown for the 1st Annual Camping World RV Show.
2022 Quarterly BDR Award from Camping World
3 Separate Employee of the Month Awards from Walgreens
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