Kayla Ahles-Birkholz
Waukesha
Summary
Visionary owner/operator with several years of experience leading and growing businesses. Proven leader with expertise in driving company vision, directing operations, and managing employees. Successful at building strong businesses from the ground up by devising effective marketing strategies, leading sales efforts, and taking decisive actions.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Owner/Operator
Luxury Pet Spa, LLC
Greenfield
09.2024 - Current
- Managed daily operations and workflow of the business.
- Developed marketing strategies to attract new customers.
- Oversaw financial planning and budgeting for the company.
- Trained and mentored employees on best practices.
- Established relationships with suppliers and vendors for resources.
- Conducted market research to identify consumer trends and needs.
- Implemented customer service policies to enhance client satisfaction.
- Kept records for production, inventory, income, and expenses.
- Oversaw daily operations of the business and provided guidance when needed.
- Determined pricing for products or services based on costs and competition.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Interviewed, trained and supervised employees.
- Managed operations budgeting, accounts payable, and accounts receivable and payroll.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Resolved conflicts between employees or customers in a timely manner.
Owner/Operator
Pretty Paws Pet Spa, LLC
West Allis
04.2011 - Current
- Managed daily operations of pet grooming and spa services.
- Trained staff on customer service and grooming techniques.
- Oversaw scheduling and appointment management for clients.
- Developed comprehensive marketing strategies to enhance brand visibility and engagement.
- Managed social media platforms, creating and curating engaging content regularly.
- Conducted market research to identify trends and consumer preferences for product positioning.
- Coordinated events and trade shows to promote products and connect with target audiences.
- Built relationships with vendors and partners to support marketing initiatives efficiently.
- Maintained an up-to-date database of customers' contact information.
- Developed marketing strategies and campaigns to increase brand awareness.
- Planned and organized public relations and promotional events.
- Analyzed customer feedback to improve the quality of products and services.
- Created sales strategies to promote advertising offerings and motivate larger deals.
- Expanded new businesses by developing powerful sales, advertising and marketing campaigns.
Education
Associate of Business Administration - Business Administration And Management
Milwaukee Area Technical College
Milwaukee, WI 08.2010 - 05.2013
Pet Grooming
Penn Foster Career School
Scranton, PA 04.2008 - 08.2008
Skills
- Financial planning
- Marketing strategy
- Customer service
- Employee training
References
References available upon request.
Timeline
Owner/Operator
Luxury Pet Spa, LLC
09.2024 - Current
Owner/Operator
Pretty Paws Pet Spa, LLC
04.2011 - Current
Associate of Business Administration - Business Administration And Management
Milwaukee Area Technical College
08.2010 - 05.2013
Pet Grooming
Penn Foster Career School
04.2008 - 08.2008