Kayla Marshburn
New York,NY
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Environmental Services Housekeeper
NYU Langone Hospital - Brooklyn
Brooklyn, NY
09.2025 - Current
- Supervised daily cleaning operations to maintain high standards of hygiene and presentation.
- Trained new staff on proper cleaning techniques and safety protocols to ensure compliance.
- Managed waste disposal protocols in compliance with health regulations.
- Developed efficient cleaning schedules improving workflow and reducing downtime across shifts.
- Implemented inventory management practices for cleaning supplies, ensuring availability and cost-effectiveness.
Pharmacy technician
CVS Pharmacy
New York
11.2023 - Current
- Processed prescriptions accurately and efficiently, ensuring compliance with safety regulations.
- Assisted pharmacists in medication preparation and dispensing, enhancing workflow efficiency.
- Maintained accurate inventory records, optimizing stock levels and minimizing waste.
- Implemented improved filing systems for patient records, increasing retrieval speed and accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Amazon Team Shopper
Wholefoods Supermarket
New York, NY
10.2021 - 10.2024
- Shop for customers online orders
- Works at customer service booth answer a question customers may have
- Assisted customers with product selection and provided high-quality service.
- Implemented best practices for food safety and sanitation compliance.
- Coordinated with suppliers to optimize delivery schedules and product availability.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Worked productively with customers to meet order requirements and service expectations.
- Selected best-quality perishable items such as meat and produce.
Team Member
Target
New York, NY
01.2020 - 08.2021
- Make sure breaks were given at the right time
- Streamlined checkout processes by efficiently operating cash registers and handling transactions.
- Participated in regular team meetings to discuss sales goals and operational improvements.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Crew Member
McDonalds
New York, NY
09.2016 - 05.2020
- Take customers’ orders at register and/or Drive Thru
- Prepare food and serve customers food
- Maintain Cleanliness of restaurant daily
- Operated kitchen equipment efficiently, adhering to safety and sanitation standards.
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and retention.
- Maintained cleanliness of dining area and kitchen, contributing to a welcoming atmosphere for customers.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
No Degree - Psychology
Bronx Community College
The Bronx, NY12-2026
High School Diploma -
Park West High School
New York, NY06-2020
Skills
- Team collaboration
- Problem-solving skills
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Supply restocking
- Resolving customer issues
- Customer service
- Attention to detail
Timeline
Environmental Services Housekeeper
NYU Langone Hospital - Brooklyn
09.2025 - Current
Pharmacy technician
CVS Pharmacy
11.2023 - Current
Amazon Team Shopper
Wholefoods Supermarket
10.2021 - 10.2024
Team Member
Target
01.2020 - 08.2021
Crew Member
McDonalds
09.2016 - 05.2020
No Degree - Psychology
Bronx Community College
High School Diploma -
Park West High School