Kayla Martin
Lexington,North Carolina
Summary
Operations Manager and talented leader with 13 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Living Well Family Care
09.2022 - 01.2023
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Built and maintained relationships with vendors and suppliers.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Recruited team members to maintain adequate staffing levels. Provided coaching and mentoring support for employees at all levels of the organization.
- Coordinated staff training sessions to ensure compliance with company policies and procedures.
Case Manager Supervisor
Aware
02.2018 - 10.2019
- Implemented new procedures or systems designed to enhance productivity or effectiveness within the department.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed Individual support plans and worked closely with care providers in order for my client to succeed.
- Monitored caseloads of assigned staff members and adjusted staffing levels accordingly.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Attended trainings related to best practices in case management supervision.
- Provided crisis intervention services when needed.
Scheduling Manager
Comfort Keepers
04.2024 - Current
- Responsible for managing the daily and ongoing scheduling of caregivers to clients. This role ensures that clients receive the appropriate level of care from caregivers who match their needs and preferences.
- Responsible for maintaining continuity of care, optimizing caregiver utilization, and ensuring client satisfaction.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Scheduled service hours for client population- maintaining 1200 service hours.
- Verified completion of weekly schedules through strategic staffing. Claiming of all Caregiver hours and shifts.
- Developed strong working relationships with management and the administrative team through effective scheduling and communication skills.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Client Care Coordinator
Home Instead
08.2022 - 04.2024
- Conducted regular follow ups with clients and caregivers through phone, emails and home visits in order to maintain a high level of satisfaction.
- Created detailed reports outlining progress made towards achieving client goals using data analysis techniques.
- Assessed client and caregiver feedback regarding products and services received in order to make improvements where necessary.
- Developed comprehensive training materials for new team members in order to ensure they had the necessary knowledge required for their role.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Individualized Living Specialist
Family Outreach
02.2017 - 02.2018
- Devised and implemented processes and procedures to streamline operations.
- Followed all company policies and procedures to deliver quality work.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Private Elderly Caregiver
David Rager Sr
10.2019 - 08.2022
- Conducted regular follow ups with clients and caregivers through phone, emails and home visits in order to maintain a high level of satisfaction
- Created detailed reports outlining progress made towards achieving client goals using data analysis techniques
- Assessed client and caregiver feedback regarding products and services received in order to make improvements where necessary
- Developed comprehensive training materials for new team members in order to ensure they had the necessary knowledge required for their role.
Resident Services Coordinator
Beacon 360 Management H.U.D
01.2022 - 05.2022
- Facilitated workshops on topics related to housing rights and responsibilities
- Analyzed feedback from tenants regarding their experience living in the property
- Implemented policies and procedures that ensure compliance with all relevant laws and regulations
- Collaborated with residential team to maximize effective and efficient operations.
- Enforced policies and safety standards through building and room rounds.
- Solved grievances and complaints by collaborating with residents.
- Helped develop and implement programs to foster community growth and development.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Housekeeping Supervisor
Heavenly House Keeping
09.2016 - 02.2018
- Completed schedules, shift reports, and other business documentation.
- Communicated repair needs to maintenance staff.
- Evaluated employee performance and developed improvement plans.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed laundry sorting, washing, drying, and ironing.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
Medication Technician
Big Sky Senior Living
08.2015 - 09.2016
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Reviewed patient progress to document effects of any prescribed medication.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
Bachelor of Science - Social Work
Capella University
Minneapolis, MN10-2027
Associate of Science - Health Services Administration
University of Phoenix
Phoenix, AZ05-2018
Medical Assistant - Medical Assistant
Southwest Applied Technology College
Cedar City, Utah05-2015
Skills
- Team Supervision
- Goal Setting
- Case Management
- Care Planning
- Insurance Practices
- Scheduling
- Patient Education
- Medical Terminology
- Employee Development
- Account Review
- Interviewing and Hiring
- Relationship Building
Accomplishments
- Achieved
- CNA certification
- PCA certification
- CPR/First Aid
- "Understanding Intellectual Development disabilities certified"
- Adult Protection services certification
- Emotional, Physical & Mental Abuse Training
- Parenting Wisely Certificate
- Medical Technician Certified
Certification
- CNA
- PCA
- CPR/ First Aid
- Intellectual Developmental Disabilities
- Adult Protective Certification
- Emotional, Physical and Mental abuse Training
- Parenting Wisely Certificate
- Medical Technician
Community Service
- Scout Leader, 08/01/2008, 06/01/2010, Girl Scouts of Montana, Belgrade, Montana
- Cadet, 01/01/2008, 06/01/2008, Montana Youth Challenge, Dillon, Montana
Timeline
Scheduling Manager
Comfort Keepers
04.2024 - Current
General Manager
Living Well Family Care
09.2022 - 01.2023
Client Care Coordinator
Home Instead
08.2022 - 04.2024
Resident Services Coordinator
Beacon 360 Management H.U.D
01.2022 - 05.2022
Private Elderly Caregiver
David Rager Sr
10.2019 - 08.2022
Case Manager Supervisor
Aware
02.2018 - 10.2019
Individualized Living Specialist
Family Outreach
02.2017 - 02.2018
Housekeeping Supervisor
Heavenly House Keeping
09.2016 - 02.2018
Medication Technician
Big Sky Senior Living
08.2015 - 09.2016
Bachelor of Science - Social Work
Capella University
Associate of Science - Health Services Administration
University of Phoenix
Medical Assistant - Medical Assistant
Southwest Applied Technology College
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