Summary
Overview
Work History
Education
Skills
Certification
Involvement
Timeline
Generic

Kayla Martinez

San Antonio,TX

Summary

Marketing specialist with strong expertise in social media strategy and customer engagement. Developed initiatives that significantly increased audience interaction and retention, enhancing service quality in the hospitality sector. Results-driven with a solid background in hospitality and digital marketing. Proficient in creating engaging social media content and executing effective marketing strategies. Energetic marketing professional with a focus on social media engagement and sales. Experience in creating content that drives brand awareness and fosters customer loyalty. Prepared to leverage skills in project management and customer service to achieve impactful results.

Overview

3
3
years of professional experience
3
3
Certifications

Work History

Server

Pappas Restaurants Inc.
San Antonio, Texas
05.2025 - Current
  • Handled customer inquiries and resolved issues effectively during service hours.
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions, and recommended specials to increase profits.

Membership Sales Representative

HOTWORX
San Antonio, TX
08.2024 - 05.2025
  • Created engaging content for social media platforms to drive audience interaction and increase brand awareness.
  • Developed and implemented strategic social media marketing plans.
  • Conducted follow-up calls to confirm member satisfaction and foster retention.
  • Completed membership paperwork and captured transactional information to facilitate ongoing participation of new members.

Server

Lupe Tortilla
San Antonio, Texas
06.2023 - 01.2025
  • Implemented customer feedback to enhance service quality and refine menu offerings.
  • Trained new employees on restaurant procedures and plating techniques, ensuring consistent service standards.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Resolved guest inquiries and complaints professionally, contributing to positive dining experiences.

Education

BBA - Marketing

University of Texas At San Antonio
San Antonio, TX
08-2026

Skills

  • Social media marketing
  • Sales expertise
  • Hospitality service expertise
  • Digital marketing
  • Customer service
  • Team collaboration
  • Market research
  • Project management
  • Content Creation
  • Canva
  • Microsoft Offices

Certification

On-Premise Sales Job Simulation - Red Bull Certification

Involvement

  • Collaborated with executive board members within Phi Mu and other organizations to plan joint events and maximize attendance.
  • Communicated event details to 100+ members through announcements, social media, and internal platforms.
  • Executed social media campaigns across Instagram to promote AMA events and increase student engagement.
  • Designed and analyzed surveys to understand consumer behavior and brand perception among college students along with AMA members.

Timeline

Server

Pappas Restaurants Inc.
05.2025 - Current

Membership Sales Representative

HOTWORX
08.2024 - 05.2025

Server

Lupe Tortilla
06.2023 - 01.2025

BBA - Marketing

University of Texas At San Antonio
Kayla Martinez