Kayla Marx
Palmyra,NY
Summary
Results-driven bartender with proven skills in customer engagement, staff training, and cash handling. Committed to maintaining a clean and organized environment while delivering exceptional service to enhance guest satisfaction.
Overview
9
9
years of professional experience
Work History
Bartender
Bjs Restaurants Inc
Rochester, New York
08.2023 - Current
- Maintained cleanliness and organization of bar area throughout shifts to enhance customer experience.
- Delivered exceptional customer service by engaging patrons and addressing needs.
- Mixed and served beverages following company recipes and standards.
- Assisted in training new bartenders on procedures and beverage preparation techniques.
- Handled cash transactions and processed payments accurately and efficiently.
- Addressed customer complaints and concerns promptly to sustain high satisfaction levels.
- Processed transactions accurately using cash register and Point of Sale (POS) system, ensuring efficient service.
Bartender/Server
Red Robin
Rochester, New York
10.2019 - 09.2023
- Assisted in training new staff on service standards and procedures.
- Managed table assignments to optimize workflow during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining areas and service stations.
- Upsold menu items to increase sales and enhance customer satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Dining Room Manager
Watermark Retirement
Rochester, New York
02.2017 - 05.2020
- Supervised dining room staff to ensure excellent service and customer satisfaction.
- Trained and mentored new staff on service protocols and standards.
- Developed schedules for staff to optimize coverage during peak hours.
- Oversaw cleanliness and organization of dining areas for a pleasant atmosphere.
- Maintained presence on dining room floor and assisted team to support efficiency of service.
- Resolved customer complaints in a professional manner.
- Assisted with ordering supplies needed by the kitchen or dining area when necessary.
- Oversaw daily operations of the dining room including seating arrangements, menu changes, and special requests from customers.
- Provided guidance and direction to team members regarding proper procedures for serving guests.
Server
Watermark Retirement
Rochester, New York
02.2017 - 05.2020
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Collaborated with kitchen staff to ensure timely food delivery.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained cleanliness and organization of dining areas and service stations.
- Sanitized tables between customers to ensure cleanliness and sanitation standards. and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Education
High School Diploma -
Odyssey Academy
Rochester, NY06-2018
Some College (No Degree) - General Studies
Genesee Community College
Geneseo, NYSkills
- Beverage preparation
- POS operation
- Cash handling
- Responsible alcohol service
- Upselling techniques
- Customer engagement
- Customer service
- New hire training
- Staff training
- Table management
- Team collaboration
- Time management
- Clear and effective communication
- Beer and wine recommendations
- Cash and credit transactions
- Organizational growth
- Highly reliable
Timeline
Bartender
Bjs Restaurants Inc
08.2023 - Current
Bartender/Server
Red Robin
10.2019 - 09.2023
Dining Room Manager
Watermark Retirement
02.2017 - 05.2020
Server
Watermark Retirement
02.2017 - 05.2020
High School Diploma -
Odyssey Academy
Some College (No Degree) - General Studies
Genesee Community College