Kayla Mathews
Rives Junction,MI
Summary
Proven hospitality professional with a track record of enhancing dining experiences at Applebee's Grill + Bar and Independence Village through exceptional customer service and efficient time management. Skilled in maintaining food safety and operational efficiency, I excel in interactive communication and hospitality service, contributing to significant improvements in customer satisfaction and workflow.
Overview
5
5
years of professional experience
Work History
Server
Pleasant Lake Pub
Pleasant Lake, MI
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Dining Service Assistant
Independence Village of East Lansing
East Lansing, MI
04.2022 - Current
- Enhanced overall food safety ensuring strict compliance with sanitary and handling regulations.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Server
Applebee's Grill + Bar
Lansing, MI
04.2020 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma - N/a
Leslie High School
Leslie, MI05.2020
Skills
- Customer service focus
- Interactive communication skills
- Hospitality service expertise
- Efficient time management
Timeline
Server
Pleasant Lake Pub
11.2023 - Current
Dining Service Assistant
Independence Village of East Lansing
04.2022 - Current
Server
Applebee's Grill + Bar
04.2020 - 04.2022
High School Diploma - N/a
Leslie High School