Kayla Mathis
Lebanon,VA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level medical field position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Team Lead
Walmart
01.2020 - 03.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Support Manager
Walmart
01.2017 - 01.2020
- Coached employees through day-to-day work and complex problems.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Accomplished multiple tasks within established timeframes.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Department Manager
Walmart
02.2014 - 01.2017
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Associate
Walmart
11.2012 - 02.2014
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
Education
Medical Records Codeing Certificate - Medical Billing And Coding
Southwest Virginia Community College
Richlands, VA12.2023
High School Diploma -
Honaker High School
Honaker, VA06.2012
Skills
- Teamwork and Collaboration
- Problem-Solving
- Customer Service
- Work Planning and Prioritization
- Customer Service Understanding
- Proficient in Microsoft Office
- Written and verbal communication
Timeline
Team Lead
Walmart
01.2020 - 03.2022
Support Manager
Walmart
01.2017 - 01.2020
Department Manager
Walmart
02.2014 - 01.2017
Associate
Walmart
11.2012 - 02.2014
Medical Records Codeing Certificate - Medical Billing And Coding
Southwest Virginia Community College
High School Diploma -
Honaker High School
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