Kayla McClain
Hamilton,United States
Summary
Adept at blending exceptional organizational skills and a strong work ethic, I excel in client service excellence and problem resolution, honed through diverse roles from Web Graphic Designer at Wholesale Marine to Client Support Specialist at YWCA Cincinnati. My proficiency in Adobe and empathy ensure client satisfaction and operational efficiency, achieving over 90% positive feedback.
Overview
12
12
years of professional experience
Work History
Client Support Specialist
YWCA Cincinnati
Cincinnati, United States
08.2024 - Current
- Supporting and servicing women/men with domestic violence, human trafficking, disability, homelessness
Puller
S&S Activewear
Cincinnati, United States
05.2024 - 08.2024
- Pick wholesale apparel, paying attention to detail for great quality and accurate count
Web Graphic Designer/Data Entry
Wholesale Marine
Cincinnati, United States
03.2022 - 03.2024
- Add products to website, edit products in photoshop, take pictures of products, add descriptions, content, banners, handle social media, build commercial promotional videos, etc
Customer Service Rep
Tradeglobal
West Chester, United States
11.2023 - 01.2024
- Track customer orders and provide service to their satisfaction
School Age/Infant Teacher
Just 4 Kids Learning Center
Cincinnati, United States
03.2020 - 02.2022
- Keep kids under control and busy
- Monitor and help students with remote learning
Data Entry/Filing
RWB Construction & Properties
Cincinnati, United States
06.2017 - 04.2019
- Enter invoices, Pay invoices, and File
Customize Clothes
We Visualize Customs
Cincinnati, United States
02.2017 - 11.2017
- Customize Clothes, Hats, Purses, Plaques, And Create Logos
Lead School Age Teacher
Little Miracles Child Development Center
Cincinnati, United States
10.2016 - 03.2017
- Watch 6 months-5 year olds during the day
- School age before and after school
Pharmacy Customer Connect
Kroger Call Center
Cincinnati, United States
02.2016 - 09.2016
- Refills and Solves Patients Prescription And Insurance Problems
Home Health Aid
Total Homecare Solutions
Cincinnati, United States
10.2015 - 02.2016
- Take care of people with disabilities
Hostess/Cashier
Benihana
Cincinnati, United States
08.2014 - 01.2015
- Seating guest, taking reservations, and doing pick up orders
Lifeguard/ Party Host
Coco key Water resort
Cincinnati, United States
09.2012 - 12.2014
- Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise
- Organize registration of event participants
- Evaluate and select providers of services according to customer requirements
Sales
VXI Solutions
Cincinnati, United States
02.2014 - 08.2014
- Sale Directv services
Education
Diploma -
Cincinnati State Stem Academy
Cincinnati, Ohio, United States01.2014
Some College (No Degree) - Graphic Design
Los Angeles Film School
Skills
- Excel
- Adobe
- Microsoft
- Creating invoices
- Notarist
- Artistic
- Helpful
- Open minded
- Hard worker
- Volunteer Peer Counselor
- Strong work ethic
- Empathy and patience
- Support inquiry assistance
- Client relationship building
- Client rapport building
- Client service excellence
- Customer-facing communication
- Interpersonal and written communication
- Problem resolution aptitude
- Verbal and writing communication
- Support oversight
- Promotional support
- Time management abilities
- Task prioritization
- Complaint investigation
- Resourcefulness
- Phone etiquette
- Product knowledge
- Quality control
- Data entry accuracy
- Professionalism
- Multitasking
Volunteer Experience
Eve Center, Volunteer Peer Counselor, A community of women devoted to promoting hope, healing, and growth for women through biblical, no cost, safe and confidential peer counseling and training.
Timeline
Client Support Specialist
YWCA Cincinnati
08.2024 - Current
Puller
S&S Activewear
05.2024 - 08.2024
Customer Service Rep
Tradeglobal
11.2023 - 01.2024
Web Graphic Designer/Data Entry
Wholesale Marine
03.2022 - 03.2024
School Age/Infant Teacher
Just 4 Kids Learning Center
03.2020 - 02.2022
Data Entry/Filing
RWB Construction & Properties
06.2017 - 04.2019
Customize Clothes
We Visualize Customs
02.2017 - 11.2017
Lead School Age Teacher
Little Miracles Child Development Center
10.2016 - 03.2017
Pharmacy Customer Connect
Kroger Call Center
02.2016 - 09.2016
Home Health Aid
Total Homecare Solutions
10.2015 - 02.2016
Hostess/Cashier
Benihana
08.2014 - 01.2015
Sales
VXI Solutions
02.2014 - 08.2014
Lifeguard/ Party Host
Coco key Water resort
09.2012 - 12.2014
Diploma -
Cincinnati State Stem Academy
Some College (No Degree) - Graphic Design
Los Angeles Film School