Summary
Overview
Work History
Education
Skills
Certification
Awards
References
Timeline
Generic

Kayla Mcclellan

Stillwater,MN

Summary

Results-driven healthcare professional with a focus on patient care and advocacy. Experienced in managing care for diverse populations and ensuring high-quality service delivery. Recognized for enhancing patient satisfaction and resolving care-related challenges through effective communication and problem-solving. Strong ability to work autonomously and adapt to new challenges.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Home Health Care Coordinator

Boutwell's Landing
Stillwater, MN
09.2023 - 09.2024
  • Supervised Resident Assistant staff for Assisted Living department, ensuring high standards of care.
  • Coordinated scheduling for department while accommodating PTO requests and call-in procedures.
  • Managed monthly billing process to guarantee accurate charges for residents.
  • Executed payroll for Assisted Living staff, ensuring timely entry and necessary adjustments.
  • Monitored staff scheduled hours and accurately coded time off.
  • Resolved staff conflicts through collaborative problem-solving to enhance resident care.
  • Provided administrative support as needed to enhance operational efficiency.
  • Conducted supply ordering for department while maintaining optimal PAR levels.

Server

PD Pappys Restaurant
Stillwater, MN
05.2022 - 09.2023
  • Managed service for approximately 300 guests daily during summer season.
  • Trained new servers on restaurant procedures and best practices.
  • Resolved customer inquiries and issues promptly to enhance satisfaction.
  • Delivered exceptional service while multitasking in a high-volume environment.
  • Ensured timely delivery of food orders, meeting exact specifications.
  • Conducted financial transactions and balanced cash register at end of shifts.
  • Utilized strong upselling techniques to increase customer engagement and repeat visits.

Service Representative

Washington County Government
Stillwater, MN
09.2022 - 05.2023
  • Processed various transactions daily, including vehicle tabs and driver's licenses.
  • Trained new staff members in transaction processing and provided ongoing support.
  • Closed cash drawer daily, reconciling checks, card slips, and cash accurately.
  • Resolved customer complaints effectively, ensuring satisfaction during difficult interactions.
  • Executed precise data entry to maintain accurate customer information.
  • Ensured compliance with data privacy regulations for all transactions.
  • Utilized county management software to process service requests efficiently.
  • Documented customer interactions and maintained records per county policies.

Receptionist

Miller Tax Service
Maplewood, MN
01.2020 - 05.2022
  • Managed front desk operations, greeting visitors and directing inquiries to appropriate staff.
  • Maintained an organized filing system for confidential client information per company policy.
  • Scheduled and confirmed appointments for clients and management team, ensuring optimal time management.
  • Provided exceptional customer service during interactions with internal and external customers.
  • Handled incoming calls and distributed mail, courier services, faxes, and photocopying requests.
  • Updated daily sheets with visitor information to enhance security protocols.
  • Supported administrative tasks by typing letters, filing documents, and managing scanning needs.
  • Organized reception area by tidying furniture and arranging materials for a professional environment.

Education

Bachelors Degree - Healthcare Management

Rasmussen College
Bloomington, MN
04.2024

Skills

  • Time management and scheduling
  • Customer service and support
  • Leadership and team management
  • Billing and compliance
  • Communication skills
  • Strategic planning
  • Spreadsheet proficiency
  • Data accuracy and entry
  • Problem solving and analysis
  • Medical terminology expertise
  • Patient advocacy

Certification

Bachelors Degree in Healthcare Management

Awards

  • Honor Roll

References

References available upon request.

Timeline

Home Health Care Coordinator

Boutwell's Landing
09.2023 - 09.2024

Service Representative

Washington County Government
09.2022 - 05.2023

Server

PD Pappys Restaurant
05.2022 - 09.2023

Receptionist

Miller Tax Service
01.2020 - 05.2022

Bachelors Degree - Healthcare Management

Rasmussen College

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