Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
BusinessAnalyst
Kayla  McCree

Kayla McCree

Customer Service
CA

Summary

Hey there! I'm a fashion enthusiast with a strong eCommerce background, boasting over 10+ years of experience in customer service, photography, and freelance writing. During my time at Fiverr, I handled multiple projects and crushed 300+ customer responses a week through chat, contributing to a 10% increase in productivity. I collected customer data using Excel, which led to implementing new marketing strategies that resulted in a 15% sales boost.

As a photography specialist who knows how to create engaging and loyal customer experiences. By adjusting lighting, skin tone, and facial expressions, I increased website traffic and conversion rates. Plus, When I was a freelance ghostwriter, I would write an average of 10 articles per week while maintaining a 4.8 out of 5 client satisfaction rating. Outside of work, I volunteer at Dress for Success and show off my excellent multitasking and organizational skills. And when it comes to tools, I'm proficient in Microsoft Office, Salesforce, Zendesk, HTML/CSS development, Zoom, and Slack. I take pride in my excellent written communication, grammar, and attention to detail.

Overview

11
11
years of professional experience

Work History

Customer Service Representative Agent

Fivver
08.2019 - 05.2022
  • Provided a positive customer experience by resolving 300+ weekly customer inquiries via chat using
    Zendesk.
  • Conducted data entry tasks using Excel to collect 300+ weekly customer data related to their orders.
  • Achieved a 100% customer satisfaction rating.
  • Maintained an average response time of under two minutes per inquiry.
  • Reduced the number of unresolved inquiries by 20% within three months of employment.
  • Increased data entry accuracy by 15% by implementing a new tracking system.

Photography Specialist

Fiverr
01.2019 - 05.2022
  • Continuously stayed up to date on industry trends, resulting in the implementation of new marketing strategies and a 15% increase in
    sales.
  • Photoshop and edited photos to correct skin tone, resulting in a 20% increase in engagement on social media platforms.
  • Airbrushed images to change the background to make it look more professional, resulting in a 25% increase in website traffic.
  • Made photos more professional by cropping and adjusting lighting, resulting in a 30% increase in customer satisfaction ratings.
  • Corrected facial expressions to reflect a better profile, resulting in a 15% increase in conversion rates.
  • Adjusted hair color and makeup, resulting in a 10% increase in customer engagement during online promotions.
  • Built rapport with the customer to ensure they felt comfortable with me, resulting in a 20% increase in customer loyalty.
  • Marketed myself to the right people to increase traffic and convince them to purchase a package, resulting in a 35% increase in sales conversion rates.

Freelance Ghostwriter

Textbroker International
05.2018 - 07.2021
  • Researched and composed an average of 10 articles/essays per week, with an average word count of
    1,000 words to clients' specifications, meeting strict deadlines.
  • Formatted articles/essays in HTML to meet clients' needs.
  • Interacted with high-value clients with professionalism and discretion, resulting in 100% repeat clients
    and referrals.
  • Maintained an average client satisfaction rating of 4.8 out of 5.
  • Reduced revision requests by 10% by implementing a new editing process.

Customer Service

Chuck E. Cheese
08.2020 - 05.2021
  • Greeted and checked in children with a smile, ensuring compliance with Covid-19 protocols .
  • Calculated and redeemed 200+ tickets for prizes within a week.
  • Performed closing duties, including cleaning the facility.

Volunteer

High School
01.2020 - 03.2021


  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.
  • Completed daily domestic tasks in shelters and group homes to assist people in need.
  • Facilitated community outreach to expand participation and support.

Education

High School Diploma -

K-12 Connections Academy Virtual Online School
2022

Skills

  • Salesforce
  • Slack
  • Microsoft Outlook
  • Microsoft Word
  • Customer Service Representative
  • Microsoft Excel
  • Microsoft Office
  • High volume Environment
  • Data Entry
  • HTML/CSS Developer
  • Attention to detail
  • Grammar

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Service

Chuck E. Cheese
08.2020 - 05.2021

Volunteer

High School
01.2020 - 03.2021

Customer Service Representative Agent

Fivver
08.2019 - 05.2022

Photography Specialist

Fiverr
01.2019 - 05.2022

Freelance Ghostwriter

Textbroker International
05.2018 - 07.2021

High School Diploma -

K-12 Connections Academy Virtual Online School
Kayla McCreeCustomer Service