Kayla McCullough
Cape Coral,US
Summary
Flexible and goal-oriented team player with expertise in customer service and management. Looking for a long-term position with a growing team.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Waste Pro
02.2025 - 08.2025
- Delivered exceptional customer support across multiple channels, enhancing customer satisfaction and loyalty.
- Resolved complex customer inquiries by utilizing problem-solving skills.
- Streamlined complaint resolution processes, reducing response time and increasing issue resolution rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy.
- Managed high volume calls.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Retail Associate
Xfinity
08.2024 - 02.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Operated point-of-sale systems efficiently, processing transactions with precision.
- Trained new associates on product knowledge and store policies to enhance team performance.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
CSR
Crystal Clear Water Purification Inc.
06.2023 - 06.2024
- Provided primary customer support to internal and external customers in a fast-paced environment.
- Educated customers about promotions to increase sales.
- Answered a steady stream of customer calls and assisted with their service issues.
- Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
- Answered customer calls promptly to avoid long wait times on hold.
- Provided customers with advice and assistance, paying special attention to their specific needs or desires.
- Setting appointments during normal business hours and on-call.
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
Fulfillment Associate
WalMart
08.2021 - 05.2023
- Collaborated with other associates on day-to-day tasks in order to increase productivity and meet operational goals.
- Provided cross-training to new associates on key job functions and procedures, such as picking and filling orders for all warehouse products.
- Streamlined the process.
Claims Processor
LYNX SERVICES
10.2020 - 04.2021
- Assisted customers by answering questions, responding to inquiries, and handling phone requests.
- Entered data into the system, including all customer information.
- Double-checked documentation for accuracy and validity on updated systems.
- Was a role model for excellent customer service.
- Received all boat and property damage claims and assigned it to a claims adjuster.
- Answered phone calls from clients, vendors, and a variety of other callers looking for information.
Senior Shift Manager
DQ Grill & Chill
02.2016 - 03.2020
- Evaluated business operations on a regular basis to ensure that workflows were properly aligned for optimal coverage and customer satisfaction.
- Accurately completed end-of-day financial tasks. Handled cash and card transactions on a daily basis.
- Provided in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Was in charge of the day-to-day activities of (8-10) employees in Fast Food establishment, fostering an inspiring environment to maximize employee satisfaction.
- Did cash deposits on a daily basis.
- Key holder to the store that insured proper opening/closing of the store.
- Stocking the trucks when required.
- Made sure the store was cleaned daily.
- Made the employee schedule and verified hours of each employee.
Fulfillment Associate
Target
10.2019 - 01.2020
- Picked orders from floors, prep, pack and shipped orders out.
- Customer Service.
- Ensured that the company's safety policies were followed and that any violations were brought to management's attention.
- Ensured orders were done within the time limit provided.
Cleaning Crew Leader
The Cleaning Authority
02.2019 - 11.2019
- Was in charge of overseeing daily operations, which included employee performance, preventative maintenance, and safety.
- Instructed employees on expected cleaning standards and quality, as well as health and safety regulations and equipment operation.
- Made sure there were enough cleaning materials and equipment on hand.
- Was in charge of the facility's day-to-day operations.
Education
High School - undefined
Aiken High School
Aiken, SC01.2014
Skills
- Scheduling
- Service Titan software knowledge
- Management
- Shift Supervisor
- Customer Service
- Residential/Commercial Cleaning
- Cash Handling
- Time Management
- Data Entry
- Attention to Detail
- Fast Learner
- Positive Attitude
- Hard Worker
- Employee Hour Tracking
- Time management
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Payment processing
- Complaint resolution
- Call center operations
- Microsoft outlook
- Call management
- Follow-up skills
- Problem resolution
- Call center experience
- Filing
- Key holder experience
Timeline
Customer Service Representative
Waste Pro
02.2025 - 08.2025
Retail Associate
Xfinity
08.2024 - 02.2025
CSR
Crystal Clear Water Purification Inc.
06.2023 - 06.2024
Fulfillment Associate
WalMart
08.2021 - 05.2023
Claims Processor
LYNX SERVICES
10.2020 - 04.2021
Fulfillment Associate
Target
10.2019 - 01.2020
Cleaning Crew Leader
The Cleaning Authority
02.2019 - 11.2019
Senior Shift Manager
DQ Grill & Chill
02.2016 - 03.2020
High School - undefined
Aiken High School
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